Kalah Kirkland

Managed complex property claim reviews by evaluating documentation, estimates, and decisions for accuracy, compliance, and risk alignment. Conducted quality audits, identified discrepancies, resolved issues, collaborated with stakeholders, maintained detailed records, and supported continuous improvement through process recommendations and team guidance.

Allstate Insurance

Managed the end-to-end insurance claims process by investigating losses, assessing damages, reviewing documentation, and evaluating coverage to support accurate claim decisions. Coordinated inspections, analyzed repair estimates, maintained detailed records, ensured regulatory compliance, and communicated resolutions with policyholders and insurers.

Several companies

Managed academic records and administrative processes by ensuring data accuracy, compliance, and operational efficiency through quality checks, audits, and process improvements. Analyzed performance data, streamlined workflows, maintained confidential information, and collaborated with cross-functional teams to resolve issues and enhance service quality.

Everglades University

Managed applicant data and enrollment processes by ensuring accuracy, compliance, and data integrity through record validation, quality checks, and workflow monitoring. Collaborated with leadership and cross-functional teams to resolve discrepancies, improve processes, and deliver timely communication and service support.

Florida Memorial University

All Lines Adjuster

FL Dept of Finance