About
Operations and strategy professional with experience driving performance improvement, program execution, and change initiatives across large enterprises and entrepreneurial environments. Proven ability to assess performance gaps, design structured solutions, and lead teams through disciplined execution to deliver measurable results. MBA graduate with a strong interest in strategy, consulting, and program management roles.
Core Competencies Performance Improvement Program Management Process Assessment Gap Analysis Change Management Team Leadership Cross-Functional Collaboration Client & Stakeholder Engagement Microsoft Office Suite | SAP
Experience
Facility Operations Manager
PepsiCo – Frito-Lay
Jun 2022 – Nov 2025
● Led day-to-day facility operations, including workforce planning, safety, inventory management, and performance monitoring in a high-volume distribution environment.
● Assessed operational performance gaps and designed targeted improvement plans aligned to enterprise-level service and accuracy standards.
● Implemented process improvements that increased operational accuracy by 5.63% in one quarter, improving team performance and workflow by implementing retraining programs, accountability frameworks, quality checks, and store-level monitoring.
● Partnerered with sales, production, and frontline teams to ensure consistent execution and customer satisfaction.
● Launched employee engagement and “Great Place to Work” initiatives, improving morale, accountability, and cross-shift collaboration.
Workforce PlanningInventory ManagementProcess Improvement
Pool Operator
Department of Parks & Recreation
May 2019 – Aug 2021
● Managed daily pool operations, including safety compliance, staffing schedules, and facility readiness.
● Coordinated staff rotations, timekeeping, and operational coverage to meet regulatory and community standards.
● Enforced safety protocols and resolved guest concerns to ensure a safe, positive customer experience.
Safety ComplianceStaff SchedulingFacility Management
Communications & Development Intern
Washington Latin Public Charter School
May 2021 – Aug 2021
● Supported program management initiatives focused on communications, alumni engagement, and community development.
● Produced weekly newsletters and coordinated messaging for faculty, staff, families, and alumni.
● Assisted in developing an alumni engagement program, including timelines, outreach strategies, and coordination for milestone events.
● Collaborated with school leadership to plan and execute an annual gala-managing logistics, communications, and stakeholder coordination.
● Photographed faculty, staff and students for school website redesign.
Program ManagementCommunicationsEvent Planning
Education
Hampton University
Bachelor of Science · Business Management
Virginia Commonwealth University
Master of Business Administration (MBA)
2025
Skills
communicationsbusiness managementevent planningfacility managementmentorshipstaff schedulingprocess improvementinventory managementSAPMicrosoft Office SuiteTeam LeadershipChange ManagementGap AnalysisProcess AssessmentProgram ManagementPerformance Improvement
