Kayla Hardy

• Lead creative and marketing initiatives across Go4Rent and The Landlord Insider, producing branded digital and print content. • Design flyers, social media graphics, email campaigns, marketing collateral, logos, and other brand assets. • Produce and edit photography and video content, including property photography, staged images, promotional videos, and social media content; created 12 videos last month and 5 so far this month. • Design magazine layouts for The Landlord Insider, applying typography, composition, imagery, visual hierarchy, and brand consistency. • Develop and maintain visual brand identity across digital and print channels. • Use AI-assisted creative workflows for ideation, image generation/editing, content development, and production efficiency. • Collaborate with stakeholders to turn marketing objectives into polished, production-ready creative assets.

GO4RENT / THE LANDLORD INSIDER

Built client relationships through empathetic communication and personalized support while resolving complex concerns. • De-escalated challenging situations, communicated solutions clearly, and supported client satisfaction and retention. • Maintained accurate account documentation and managed multiple priorities in a fast-paced environment.

Achieve / Freedom Debt Relief

• Assisted customers with account inquiries, service issues, and problem resolution in a high-volume environment. • Communicated complex information clearly and adapted communication to individual customer needs. • Maintained accurate customer records while following established service and documentation procedures.

T-Mobile