About
Senior Technical Project Manager (PMP, CSM, PMI-CPMAI, Salesforce Certified) with 10+ years leading enterprise technology, Salesforce, and operational transformation initiatives across nonprofit, SaaS, and construction environments.
Skilled at turning complex, ambiguous initiatives into structured, on-time delivery — aligning strategy, stakeholders, and execution across cross- functional teams of 15-25+ and 30+ stakeholders, often fully remote and across time zones.
What I'm looking for
Seeking remote or hybrid Senior Technical Project/Program Manager roles in Salesforce delivery, enterprise SaaS, or IT transformation, ideally with organizations running complex, cross-functional initiatives who value someone who turns ambiguity into structured, on-time delivery. Proven track record leading enterprise Salesforce data governance work (5M+ records cleaned, 9M+ archived, 30% storage cost reduction) and delivering on-time across cross-functional teams of 15-25+ contributors and 30+
Experience
Senior Project Manager, IT – Product & Portfolio Center
American Cancer Society
Feb 2023 – Present
● Lead enterprise Salesforce and IT initiatives across six pillars, driving development of an enterprise-wide data governance framework
● Manage cross-functional teams of 15-25+ contributors across Product, Engineering, Data, and QA functions
● Drive system performance improvements by leading Salesforce data cleanup (~5M records) and archiving (~9M records) initiatives
● Deliver 5 enterprise projects on time, maintaining alignment with scope, timelines, and organizational priorities
● Manage 30+ stakeholders, maintaining cross-functional alignment and communication across all active workstreams
● Streamline execution across concurrent workstreams, reducing delivery delays and improving portfolio predictability
SalesforceData GovernanceIT Project Management
Senior Project Manager (Contract)
Goodwill Industries of Southeastern Wisconsin, Inc.
May 2022 – Dec 2022
● Led cross-functional operational projects across 5+ business areas (FP&A, IT, Business Strategy, Laundry Services, AbilityOne), running weekly status meetings and facilitated working sessions with 10-20 stakeholders
● Owned project plans end-to-end — tracking risks, action items, dependencies, and milestones to keep 3 projects on schedule over 8 months
● Gathered and documented requirements across business and technical teams, translating operational needs into clear project scope
● Standardized project intake and communication workflows, reducing rework by 30% and eliminating cross-unit ambiguity across 5 business units
Project PlanningRisk ManagementStakeholder Management
Assistant Construction Project Manager
JLL (Jones Lang LaSalle)
Jul 2021 – May 2022
● Coordinated delivery of multiple concurrent projects in fast-paced, high-visibility environments, aligning scope, timelines, and budgets
● Managed cross-functional teams of 8-15 stakeholders, including vendors, consultants, and client representatives
● Led vendor procurement across workstreams, including RFP coordination, proposal evaluation, and contract and invoice tracking
● Tracked schedules, budgets, risks, and deliverables across multiple active projects, supporting consistent on-time execution
● Maintained centralized documentation and reporting, improving cross-team visibility and coordination
Project CoordinationVendor ManagementBudget Tracking
Business & Project Manager
Webster Concepts Inc.
Oct 2015 – Dec 2021
● Managed end-to-end delivery of multiple residential renovation projects, overseeing budgets, timelines, vendors, and quality
● Evaluated and executed on investment opportunities, analyzing ROI, costs, and market conditions
● Led cross-functional coordination with vendors, contractors, and inspectors, ensuring alignment and timely execution across concurrent workstreams
● Managed operations across multiple units, including overseas properties, maintaining consistent performance and occupancy
● Improved workflows and vendor management processes, enhancing efficiency and consistency across project delivery
Project ManagementBudget ManagementVendor Coordination
Early Career Business Operations Manager
Bookmania Limited
Jan 2008 – Jan 2015
● Managed end-to-end logistics, procurement, and distribution operations across 50+ retail stores and 200+ school accounts island-wide, overseeing vendor management, contract submissions, and delivery scheduling in a government-regulated environment
LogisticsProcurementVendor Management
Business Manager
Book Wizard Limited
Jan 2002 – Jan 2008
● Managed end-to-end logistics, procurement, and distribution operations across 50+ retail stores and 200+ school accounts island-wide, overseeing vendor management, contract submissions, and delivery scheduling in a government-regulated environment
LogisticsProcurementVendor Management
Education
Caribbean Institute of Technology
Diploma · Software Development & Web Design
Devry University
Bachelor of Science (B.S.) · CIS – Systems Analysis & Design
Certifications
Salesforce Certified Associate
Salesforce
PMI Certified Professional in Managing AI (PMI-CPMAI)
PMI
Certified ScrumMaster (CSM)
CSM
Project Management Professional (PMP)
PMP
Skills
data cloudcross functional teamCOMMUNICATION MANAGEMENTVENDOR MANAGEMENTSALESFORCE DATA CLEAN UPSALESFORCE ARCHIVINGChange ManagementRisk ManagementProcess OptimizationStakeholder ManagementWaterfallAgileIT Project ManagementEnterprise SystemsSaaSData GovernanceSalesforce
Languages
English (Native or bilingual proficiency)
