Technical Solutions Analyst, Retail Affiliate Operations
• Led investigation and remediation of a high-volume partner transaction backlog affecting approximately 13,000 orders, helping recover and recognize approximately $250K in revenue while improving the customer experience • Led an abuse audit that identified $100K+ in preventable losses, driving policy changes, redemption restrictions, account-age controls, and operational process improvements. • Designed and implemented the Retail Sales Tracker, an automated sales operations platform integrating Salesforce, Google Sheets, JavaScript, and Jira, reducing manual effort by approximately 75% for Sales and 50% for Business Operations. • Automated an internal category management workflow that reduced offer setup time from 3 hours to 15 minutes, significantly increasing operational efficiency and reducing manual processing. • Developed automated Jira ticket creation and routing workflows that generate and populate tickets from new sales opportunities, including custom field mappings, workflow routing, notifications, and escalation logic. • Built JavaScript-based integrations to synchronize Salesforce reporting data across multiple operational workstreams, eliminating duplicate data entry and establishing a centralized source of truth. • Created operational reporting and reconciliation frameworks supporting Finance, Retail Operations, Product, and Affiliate teams, providing actionable visibility into transaction trends, workflow performance, support operations, and business KPIs. • Administer and optimize Jira environments through workflow configuration, custom issue types, dashboards, automations, permissions, templates, and tooling supporting Retail Affiliate Operations and cross-functional business teams. • Partner with Product and Engineering to troubleshoot root causes, improve partner integrations and workflows, and deliver system enhancements and operational tooling. • Leverage Claude, ChatGPT, Cursor, and Gemini to accelerate workflow development, reporting automation, documentation, technical troubleshooting, and rapid prototyping of operational solutions.
Ibotta, Inc.
