Khalid Batasee

Directed national and international deployments of OnBase ECM, Workflow, and WorkView solutions, delivering scalable automation and measurable process improvements. Led business process analysis workshops to map workflows, document requirements, and design optimized automation rules. Managed multimillion‑dollar project portfolios with disciplined control over timelines, milestones, budgets, and scope. Translated operational challenges into functional specifications and change requests, partnering with engineering teams to resolve product gaps and defects. Delivered full‑lifecycle implementations including solution design, configuration, testing, training, documentation, and rollout. Diagnosed and resolved complex operational issues impacting deployed OnBase solutions, collaborating with engineers to deliver timely fixes. Acted as a change agent, guiding organizations through workflow transformation and supporting adoption of new technologies. Strengthened customer confidence through transparent communication, expectation management, and proactive issue resolution. Facilitated collaboration between business units and technical teams to reduce friction and improve solution accuracy. Served as the central point of contact for stakeholders, coordinating resources and ensuring alignment across project phases. Developed detailed project plans, mapped resource requirements to SOWs and Work Agreements, and conducted formal reviews including requirements validation and milestone checkpoints. Tracked project costs and milestones, escalating risks and communicating potential overruns. Supported sales teams with RFP/RFI responses, solution scoping, and effort estimation. Delivered tailored training programs to ensure confident adoption and long‑term sustainability.

Hyland Software Inc.

Managed end‑to‑end implementations of LibertyNET information management, document imaging, and workflow solutions across government, healthcare, financial, and transportation sectors, delivering projects ranging from $50K to $500K. Worked closely with clients and vendors to plan, install, upgrade, and customize LibertyNET enterprise applications, ensuring solutions met business requirements and integrated smoothly into existing environments. Owned project plans, budgets, timelines, and delivery execution, coordinating cross‑functional technical teams and maintaining predictable, on‑schedule outcomes. Performed full‑lifecycle project activities including requirements definition, analysis, solution design, customizations, testing, documentation, user training, and post‑implementation support. Applied strong technical expertise and problem‑solving skills to deliver pre‑ and post‑sales technical support, customer service, and professional consulting services across a broad range of enterprise environments. Analyzed and mapped business workflows across diverse industries, architecting LibertyNET‑based solutions that improved efficiency, compliance, and information management. Identified and mitigated project risks early, preventing cost overruns and ensuring delivery predictability. Provided hands‑on troubleshooting, diagnosing and resolving customer issues through software fixes, configuration adjustments, or documented workarounds. Delivered tailored training programs for both technical and non‑technical users, authoring clear documentation and conducting sessions for administrators, end‑users, and management teams. Demonstrated strong communication skills, effectively engaging with technical and non‑technical stakeholders and collaborating in team‑based delivery environments. Installed enterprise software and networking components when required, and contributed to network system requirement analyses to ensure infrastructure readiness.

Liberty Information Management Solutions

Acted as a regional catalyst for digital transformation, engaging organizations across public and private sectors to promote understanding and adoption of emerging Information & Communication Technologies. Administered a $1.6M regional technology development fund, supporting broadband expansion, infrastructure modernization, and innovative digital initiatives across Lancashire. Conducted comprehensive gap analyses to identify areas with insufficient IT infrastructure and connectivity; delivered technical recommendations to government panels, corporate providers, and regional partners. Contributed to major IT infrastructure improvement projects, diagnosing weaknesses in clients’ environments and recommending strategic upgrades across hardware, software, networking, and security. Inspired and educated partners, businesses, and community groups on the opportunities presented by broadband (DSL/SDSL), networks, software platforms, and modern hardware solutions. Raised awareness of key technologies—including software, hardware, security, networking, storage, SEO, and web platforms—through targeted events, presentations, workshops, and direct business visits. Led and delivered workshops, seminars, and outreach programs, keeping regional businesses up‑to‑date on technological developments by researching topics, preparing presentations, and serving as presenter, panel expert, and event organizer. Advised clients on CRM systems, client‑server environments, networking, security (including firewall technologies), and operating systems. Delivered strategic recommendations for broadband rollout and infrastructure deployment, collaborating with suppliers, partners, and regional authorities to support county‑wide modernization. Ensured consistent, accurate, and timely communication across stakeholder groups, supporting alignment and momentum throughout regional ICT initiatives.

East Lancs Chamber of Commerce

Directed full‑lifecycle implementations of Synergist Job Costing, CRM, ERM, and Scheduling ERP systems for professional services organizations, managing $750K projects and guiding 15–20 executive and operational stakeholders through delivery. Led comprehensive project management, including timeline definition, milestone tracking, critical‑path analysis, resource assignment, and proactive issue resolution to ensure on‑time, on‑budget execution. Built strong client relationships by managing expectations, communicating clearly, and delivering with urgency, consistently achieving high satisfaction and repeat engagement. Conducted detailed business evaluations and process consultations to ensure software solutions aligned with clients’ operational workflows and strategic objectives. Developed and monitored project plans using MS Project, structured task lists, and stakeholder meetings, ensuring transparency, accountability, and early identification of risks. Provided clients with clear insight into the business impact of system changes, supporting informed decision‑making and smooth organizational adoption. Worked closely with senior executives to implement and manage change‑management processes, ensuring alignment across departments and minimizing resistance. Delivered customized training programs for diverse audiences—from directors to administrative staff—typically onsite, ensuring confident system adoption and operational readiness. Ensured consistent, accurate, and timely communication across all stakeholder groups, maintaining alignment throughout the project lifecycle. Provided technical consultation on hardware requirements, networking setup, backup strategies, and system architecture; produced advanced reports using Super ReportPro and ODBC‑based database interrogation. Installed software and networking systems when required, and completed network system requirement analyses to ensure infrastructure readiness. Performed 4D database administration for clients and initiated a 4D DBA training program that generated additional revenue for the company. Prepared detailed technical specifications for bespoke software modifications, collaborating closely with programmers to ensure client requirements were accurately implemented. Conducted methodical software testing prior to version releases, ensuring stability, accuracy, and readiness for deployment.

Tailored Synergist Limited

Led the strategic evaluation, selection, and rollout of HR, Time & Attendance, Personnel, and resource‑planning ERP systems, supporting 650+ staff and an $18M operational budget. Developed detailed implementation plans for new computer applications, collaborating with station leaders and cross‑functional stakeholders to define requirements and ensure alignment with operational needs. Acted as the primary liaison between business units, station managers, and technical teams, gathering requirements, assessing project needs, and ensuring smooth delivery of new applications and modules. Identified the need for bespoke software solutions, defined functional specifications, and translated business requirements into technical instructions for programmers—resulting in minimal coding errors and efficient deployment. Directed Y2K validation initiatives across mission‑critical airport systems, achieving 99.99% system integrity and ensuring uninterrupted operational readiness. Implemented StaffPlan ERP and optimized staffing/equipment planning using Sabre Decision Technologies’ StaffPlan, maximizing utilization and improving operational efficiency. Managed full‑cycle financial operations, including revenue management, budgetary control, and business analysis for all Servisair departments at Manchester Airport. Utilized advanced financial modeling to track variances and analyze large datasets, strengthening forecasting accuracy and supporting strategic decision‑making. Achieved measurable workforce improvements, including an 8% reduction in overtime and a decrease in sick leave from 13% to 5%, through KPI analysis, modeling, and targeted operational strategies. Produced complex financial, operational, and staffing reports using advanced MS Excel capabilities, including macro‑driven reporting tools and automated analysis frameworks. Developed and maintained staff schedules for 650+ employees, ensuring optimal coverage, cost control, and compliance with airline service requirements. Conducted detailed airline performance studies, identifying operational bottlenecks and recommending improvements that reduced aircraft turnaround time, enhanced communication, and prevented costly delays. Coordinated the setup, documentation, and training for new enterprise applications, including the baggage reconciliation system, successfully rolling out solutions without incurring training costs. Provided strong vendor and supplier management, ensuring clear communication, effective coordination, and alignment of deliverables across all process‑related initiatives. Championed continuous improvement by developing new systems, policies, and best practices, and identifying opportunities to enhance operational performance and business growth.

Servisair (UK) Ltd.

Certified Business Analysis Professional

CBAP

IT Project+

CompTIA

CDIA+

CompTIA