VIVIAN OKPALA

Financial Analyst

Port Harcourt, Nigeria

#OpenToWork

About

A results-driven Banking and Finance graduate with strong skills in customer service, administrative support, and communication. Experienced in handling clients interactions, managing tasks efficiently, and maintaining professionalism in fast-paced environments. Adept at using digital tools to support business operations and improve customer satisfaction. seeking opportunities in customer service, virtual assistance, or administrative roles where i can contribute to organizational growth.

What I'm looking for

I'm looking for a remote customer support or virtual assistant role where I can deliver reliable support, communicate effectively with clients, and manage tasks with minimal supervision. I'm also open to data entry roles that require precision and strong attention to details.

Experience

Skn & Body

Administrative Support

Skn & Body

2023 – Present

Managed schedules, messages, and basic record-keeping Organized files and handed data entry tasks efficiently Used digital tools to communicate and manage daily tasks

Schedule ManagementData Entry

Customer Service

Hardy Foodie Cafe

2023 – Present

Assisted customers with products inquiries and recommendations Managed orders , payments, and customers follow-ups Built strong customer relationships, improving repeat sales Handled complaint professionally and customer satisfaction

Customer Inquiry HandlingOrder ManagementPayment Processing
Various Companies

Administrative & Digital Support

Various Companies

Virtual AssistanceAdministrative TasksDigital ToolsSales SupportClient RelationsCommunication Skills

Education

University of Port Harcourt

University of Port Harcourt

Bachelor’s Degree in Finance and Banking · Finance and Banking

2020 – 2025

Certifications

Jobberman Soft Skills Training Certificate

Jobberman

2022 – No expiry

Skills

administrative supportvirtual Assistance skillsAdaptabilityBasic tech skillsProblem-Solving

Languages

English (Professional working proficiency)