Kayla Koplimae-Smith

- Managed full operations for a 3000+ animal facility, responsible for day to day decision making - Recruited, onboarded and trained new staff, built self-sufficient teams capable of handling escalations without constant supervision - Coordinated cross functional work across animal care and HR issues, including hiring and training

DK Farms

- Served as the primary point of contact for daily visitors, ensuring consistent service quality and addressing concerns as they came up - Managed and delegated tasks across a team of workers, organising schedules and ensuring smooth day to day operations with full ownership of outcomes - Balanced priorities across customer facing and operational responsibilities, exercising independent judgment on staffing and scheduling decisions

EKT Riding school & Petting Zoo

- Owned end-to-end renewal and royalty administration for assigned portfolio of accounts using multiple CRM tools, tracking deadlines and being proactive about upcoming renewals to avoid lapses - Served as primary point of contact for suppliers, resolving discrepancies and maintaining account health through proactive relationship management - Generated and reconciled invoices across multiple accounts simultaneously, maintaining accuracy and meeting recurring deadlines with minimal oversight - Built and sustained long-term supplier relationships contributing to retention through consistent, detail-oriented service

Re:Sound

- Nurtured client relationships over extended periods - sometimes months or years - using CRM based outreach, maintaining consistent contact while accommodating clients’ evolving schedules - Converted inbound leads into booked studio appointments under a commission based structure, consistently meeting booking targets through proactive follow-up and clear communication

Verve Portraits

- Managed and scheduled a staff portfolio of 80+, owning end-to-end coordination from onboarding through event execution - Compiled and maintained staff contracts and documentation, ensuring accuracy and timely completion across a large team - Resolved staffing issues independently, escalating when necessary - demonstrating sound judgement in ambiguous situations

National Music Camp of Canada

Music Licensing Intern

Canadian Musical Reproduction Rights Agency

Registered Guider

Girl Guides of Canada