Canton
I am a recent Computer Science graduate with hands-on experience in IT support within a healthcare environment. Having completed my degree in 2025, I have developed a solid foundation in system troubleshooting, account management, and cybersecurity fundamentals over the past several years. My work involves providing technical support by troubleshooting hardware, software, and system issues, assisting users with system access and account management, and applying cybersecurity best practices. I have experience working with Windows, macOS, and Linux environments, and I have contributed to improving operational efficiency through documentation and collaboration with IT teams.
Aultman Hospital
● Provide technical support for staff by troubleshooting hardware, software, and system issues ● Assist users with system access, account management, and basic security best practices ● Document issues and resolutions to improve operational efficiency ● Collaborate with IT team members to ensure smooth daily operations in a healthcare environment
Old Carolina
● Supervise and support team members during events and daily operations ● Coordinate schedules, tasks, and service flow to meet customer expectations ● Communicate effectively with customers and staff to resolve issues quickly ● Maintain high standards for organization, efficiency, and customer satisfaction
Bachelor of Science · Computer Science
CompTIA
CompTIA
