About
Client Servicing with 18+ years of diverse experience across client management, HR, and sales operations.
Proven track record of strengthening customer relationships, enhancing service delivery, and driving strategic outcomes in collaborative environments.
Recognized for adaptability, people-first approach, and consistently exceeding performance targets.
What I'm looking for
Seeking for remote opportunities in Account Management, Customer Success, Client Relations, and Strategic Partnerships.
Passionate about client engagement, business growth, and cross-functional collaboration.
Experience
Senior Client Account Manager (ICAM)
ADP India Pvt. Ltd.
Aug 2015 – Present
Serving as an Celergo Champion for over 4 years, providing consistent payroll support to global clients.
Act as single point of contact for payroll, invoicing, and issue resolution across international client base.
Collaborate with global teams and vendors to ensure timely and accurate payroll delivery.
Proactively identify account growth opportunities and ensure high client satisfaction and retention.
Maintain audit-ready documentation, monitor SLAs, and continuously improve service accuracy.
PayrollCelergoService DeliveryHR SupportWorkforce PlanningEmployee DevelopmentCustomer SupportIssue ResolutionClient Communication
Corporate Sales Manager
Suyog Innovative Solutions Pvt. Ltd. (Liberia)
Dec 2013 – Jul 2015
Led a 25-member team, driving B2B client acquisition and corporate tie-ups.
Conducted high-impact marketing events and corporate outreach programs.
Streamlined onboarding and training programs for HO and franchisee teams.
Sales ManagementB2B AcquisitionMarketing Events
Marketing & Sales Manager
Globe IT Solutions
Jan 2011 – Dec 2013
Managed acquisition and retention strategies for educational and commercial clients.
Enhanced lead generation through institutional partnerships and team coaching.
Lead GenerationClient AcquisitionSales Strategy
Senior Customer Service Associate
WNS Global Services
Mar 2006 – Dec 2009
Handled customer escalations and mentored new employees for performance improvement.
Reduced transfer-to-recovery incidents by analyzing customer call trends.
Customer ServiceEscalation HandlingMentoring
Senior Customer Service Associate
Mphasis India Pvt. Ltd.
Jul 2004 – Jan 2006
Managed end-to-end collections, helping clients reduce debt burdens while ensuring SLA compliance.
CollectionsDebt ManagementSLA Compliance
Education
Sharad Pawar Institute of Management, University of Pune
MBA
2011 – 2013
Skills
Stake Holder ManagementBusiness CommunicationEnterprise Client SupportEscalation ManagementTime ManagementCelergo ToolsProblem ResolutionClient RetentionPayroll OperationsCustomer SuccessClient RelationshipClient Account ManagementProcess Improvement
Languages
English (Full professional proficiency)Hindi (Native or bilingual proficiency)Punjabi (Native or bilingual proficiency)
