About
Production Support Specialist with 6+ years of experience supporting mission-critical banking and financial applications across Oracle, Unix/Linux, WebLogic, and WebSphere environments.
Experienced in handling P1–P4 incidents, incident triage, RCA, SLA management, deployment support, middleware troubleshooting, and production monitoring.
Skilled in SQL query analysis, DevOps practices, Jenkins, Ansible, ServiceNow, and enterprise monitoring tools including Geneos.
Strong expertise in application stability, operational support, release validation, and proactive monitoring within ITIL-driven environments.
Certified in Microsoft Azure Fundamentals with growing exposure to cloud automation and CI/CD practices.
What I'm looking for
Seeking remote opportunities in Production Support, Application Support, Monitoring, and Operations Support roles where I can utilize my experience in SQL, Unix/Linux, Shell Scripting, Geneos, Grafana, ServiceNow, Jira, Autosys, Incident Management, and Application Monitoring. Open to working in fast-paced environments focused on system reliability, troubleshooting, automation, and production stability.
Experience
Senior Associate
SYNECHRON TECHNOLOGIES PVT LTD
Jan 2024 – Present
• Provide L2/L3 production support for critical banking/financial applications running on Oracle Database, Linux/Unix, WebLogic, and WebSphere.
• Managed P1/P2/P3/P4 production incidents within defined SLAs
• Led critical incident triage and coordinated with cross-functional teams for rapid resolution.
• Implemented proactive monitoring and observability practices using Geneos and enterprise monitoring tools to reduce MTTR and improve application stability.
• Managed incidents, service requests, problem tickets, and change requests using ServiceNow in ITIL-driven environments.
• Supported deployment, release management, environment validation, and rollback activities in production environments.
• Worked with Jenkins pipelines and Ansible automation for deployment and operational activities.
• Worked on deployment validation, server health checks, JVM monitoring, and troubleshooting middleware-related issues.
• Supported middleware applications hosted on WebLogic and WebSphere environments.
• Executed complex SQL queries for production issue analysis, data validation, and troubleshooting.
• Performed backend data analysis using Oracle SQL to resolve transactional discrepancies.
• Performed post-incident RCA and implemented preventive fixes to reduce recurring issues and Performed Unix/Linux operational activities including log analysis, process monitoring, file system checks, and batch job troubleshooting.
• Worked with centralized logging, alert monitoring, and incident triage processes for production stability.
• Reduced incident resolution time (MTTR) by 30% through proactive monitoring and faster RCA.
• Supported 24x7 critical banking applications with 99.9% uptime and Managed 100+ monthly production incidents across banking applications.
• Contributed to continuous service improvement initiatives to enhance production stability and operational efficiency.
• Worked on Grafana dashboards for application monitoring, server health checks, alert monitoring, and production observability.
Oracle DatabaseGeneosJenkins
TEAM LEAD
Intellect Design Arena Ltd
Sep 2023 – Nov 2023
• Led a production support team for transfer agency / banking applications, managing ticket queues and assigning work to team members.
• Coordinated incident triage, root‑cause analysis, and permanent fixes with development and infrastructure teams.
• Prepared daily/weekly reports on incident trends and system stability for management.
• Participated in problem management activities to identify recurring production issues and implement preventive solutions.
Incident managementRoot-cause analysisProblem management
DEPUTY MANAGER
AU Small Finance Bank
Dec 2022 – Jul 2023
• Managed IT production support for core banking and related applications, ensuring high availability and performance.
• Worked closely with vendors and internal teams on issue resolution, deployments, and environment changes.
• Drove improvements in monitoring, alerting, and incident response processes.
Core banking systemsMonitoringIncident response
DEPUTY MANAGER
ICICI Bank
Jan 2020 – Dec 2022
• Provided end‑to‑end production support for large‑scale banking applications on Oracle Database and Unix platforms.
• Performed root‑cause analysis for recurring incidents and implemented preventive measures to reduce repeat issues.
• Supported release and deployment activities, including pre‑/post‑ deployment checks and validation in production.
Oracle DatabaseUnixRoot-cause analysis
Education
Manipal Academy of Higher Education
Post Graduate Diploma · Banking and Finance
2019 – 2020
Anna University
Bachelor of Engineering · Mechanical
2011 – 2015
LNMU University
Higher Secondary
2009 – 2011
Sri Sathya Sai Vidyapeeth, Sri Sailam
Secondary School
2009
Skills
WebSphereWebLogicUnixLinuxSQLOracle DatabaseMicrosoft AzureAnsibleJenkinsGitHubGitChange managementService requestsSLAsOn-call supportRoot-cause analysisProblem managementIncident management
Languages
English (Full professional proficiency)Hindi (Native or bilingual proficiency)
