KUNAL MENDHE

Business Development & Analysis: • Identified and generated high-quality leads through platforms such as LinkedIn, targeting business owners and decision-makers across industries. • Executed outbound outreach campaigns via cold calling, email, and direct messaging to engage potential clients and create new business opportunities. • Scheduled and conducted discovery meetings with prospective clients to understand their business needs and present tailored solutions. • Managed end-to-end lead conversion process — from initial outreach to closing — ensuring a smooth and professional client experience. • Analysed market trends and competitor activity to identify new business opportunities and refine outreach strategies for better results. • Collaborated with internal teams to align business development strategies with overall organisational goals and growth targets. Digital Marketing & Social Media: • Led digital marketing initiatives across LinkedIn and WhatsApp to build brand awareness, generate inbound interest, and nurture prospect pipelines. • Managed social media accounts — planned, created, and published content to drive brand visibility, audience engagement, and lead generation. Data, MIS & Accounts: • Conducted business analysis by tracking sales pipeline data, evaluating lead conversion rates, and generating performance reports to support strategic decision-making. • Maintained and managed MIS data for client performance tracking — prepared dashboards and MIS reports to monitor KPIs and support management reviews. • Handled billing operations including invoice generation, vendor payments, and account reconciliations, ensuring accuracy and timely reporting. • Maintained accurate records of leads, interactions, and pipeline status using CRM tools to ensure effective follow-up and reporting.

Customer Service & Onboarding: • Handled customer queries and provided product and technical support to clients. • Worked as a Customer Onboarding Specialist, assisting users in account setup and onboarding onto the Kosh application. • Visited sub-broker offices to explain product features and STM model, onboarding clients onto the Kosh platform. • Ensured proper documentation, follow-ups, and seamless onboarding experience for newly acquired clients. Business Development & Operations: • Supported business development and lead generation activities by assisting in client acquisition and onboarding new users to the platform. • Worked closely with the development team to design and implement an internal CRM system and customer support chatbot, enhancing customer experience and operational workflow management. Digital Marketing & Social Media: • Managed social media presence for the brand — created and published content across platforms to promote the Kosh application, drive user engagement, and support digital marketing campaigns. • Coordinated digital marketing campaigns via WhatsApp and LinkedIn to generate leads and drive new client acquisition.

Customer Service & Brand Protection: • Managed customer and business seller account cases while ensuring compliance with marketplace policies. • Maintained proper documentation and case records while ensuring quality standards and SLA adherence. Business Development & Seller Growth: • Conducted outbound interactions with eBay business sellers, guiding them on improving sales performance through optimised product categorisation and listing practices. • Supported lead generation and seller growth initiatives by consulting sellers on improving item visibility and marketplace reach. • Assisted sellers in enhancing product listings to increase traffic, engagement, and sales conversion on the eBay platform. Data & Billing Operations: • Handled PayPal payment data for UK and US clients — processed transaction records, resolved payment discrepancies, and ensured accurate billing reconciliations in line with international standards.