Kyle Zangrillo

• Coordinated closely with sales, executive leadership, and creative to align marketing priorities and meet deadlines. • Maintained internal project documentation, performance reporting, and workflow processes to improve team efficiency. • Created and managed content to enhance brand awareness for the agency and clients. • Implemented a strategic posting schedule, leading to a significant improvement in Lorraine Gregory’s social media presence:  LinkedIn: 63% follower growth, over 200,000 impressions, and 8,000+ organic reactions.  Facebook: Reach increased by 70%, visits by 120%, followers by 26%, content interactions by 375%, and link clicks by 105%.  Instagram: Reach increased by 1,500%, visits by 200%, and content interactions by 100%. • Spearheaded email marketing efforts, achieving a 50% open rate. • Trained and supported team members on new project management tools and platforms as they were introduced.

• Drove Queen City Media Group’s success by spearheading strategic partnerships, implementing robust content strategies, and elevating communication practices. • Managed simultaneous client workloads and deliverables across a portfolio of 150 daily accounts, prioritizing competing deadlines while maintaining consistent service quality. • Contributed to an 80% year-over-year increase in company profitability by increasing customer retention. • Successfully grew client followings by an average of 6,500 on various social media platforms by utilizing competitive analysis, content optimization, and incorporating feedback grounded in practical experience.

• Founded and managed a profitable online fashion store, achieving consistent quarterly growth by sourcing and selling trending products. • Implemented attraction marketing strategies across social media to showcase products and enhance advertising effectiveness. • Fostered open communication, which created a seamless and engaging online customer experience.

• Supported individuals in crisis through real-time conversations, providing empathy, active listening, and de-escalation techniques. • Applied evidence-based strategies to ensure safety and connect texters with mental health resources.

• Crafted compelling content across multiple platforms to connect with ooLango’s target audience and boost brand awareness. • Actively engaged with followers, responded to comments and messages, cultivated positive online interactions, and significantly increased client retention. • Amplified social media engagement by 500%, using effective marketing strategies and working with external partners to align content for optimal impact.

CRM Platform Management (monday.com)

Udemy

SEO Certification

HubSpot

Professional Certificate in Operations Management

MTF Institute

Certified Associate in Project Management (CAPM)

Project Management Institute