Travel Advisor – Customer Service & Sales
Vacances Sunwing
• Provide bilingual customer support by assisting clients with travel inquiries, reservations, changes, and service requests. • Manage customer files, bookings, payments, follow-ups, and documentation using internal systems and digital tools. • Consistently ranked among the top 2–3 performers on the team based on sales performance and customer satisfaction results. • Contributed to a top-performing contact centre team recognized for strong operational results. • Generated an average of $1,000 in monthly commissions through consultative selling of travel products, including vacation packages, seat selections, lounge access, and additional services. • Identify customer needs and provide personalized recommendations to improve satisfaction and increase customer value. • Handle a high volume of customer interactions while maintaining professionalism, accuracy, and efficiency. • Resolve customer concerns by analyzing situations, finding solutions, and collaborating with internal teams when needed. • Demonstrate strong autonomy, organization, and adaptability while working remotely.
