Lauren Autrey

Dispatcher, Data Entry

Henderson, United States

About

I have been working in customer service and dispatch roles since 2022, most recently as a dispatcher for On the Spot Utility Locating starting in February 2026. My experience spans managing high call volumes, scheduling, and coordinating teams across multiple states, with over four years in roles requiring strong organizational skills. My work involves using Microsoft Office for data entry and compliance, company-specific software like Tracker for dispatching, and QuickBooks for payment processing. I handle scheduling for large teams, manage complex customer interactions, and maintain detailed records, applying skills in call taking etiquette, time management, and working in high-stress environments.

Experience

On the Spot Utility Locating

Dispatcher

Feb 2026 – Present

Working as a dispatcher for 811 utility locating, answering inbound and making outbound calls for scheduling/concerns for a large call volume across 6 states. Aiding in training new team members and providing resources for efficiency. Working with Microsoft Office to complete paperwork and data entry for record keeping/compliance. Managing 80+ locators schedules for their daily workload of 150 or more tickets including large projects.

Microsoft OfficeDispatchingScheduling

On the Spot Utility Locating

Suburban Towing

Dispatcher

Sep 2025 – Feb 2026

Coordinated with customers and management to dispatch drivers efficiently with high call volume of 100+ calls a shift while resolving complex issues. Worked alongside LMPD to assist with accidents and major tragedies. Maintained detailed records of requests and driver logs within company software (Tracker) while having excellent customer retention.

TrackerDispatchingCustomer Service

Suburban Towing

David’s Handyman Service

Remote-Office Assistant

Mar 2022 – May 2025

Managed online requests for services, Handled scheduling and invoices, Customer Service, Maintained professionalism in a small family owned business, Outreached to new clients and scheduled walkthroughs. Business Closed

SchedulingCustomer ServiceInvoicing

David’s Handyman Service

Education

Breckinridge County High School

Breckinridge County High School

Diploma

2021

Skills

Technology KnowledgeTypingFood SafetyTime ManagementCall TakingPayment ProcessingDispatchingQuickBooksMicrosoft OfficeCustomer Service