About
I have been working in customer service and administrative support roles since 2017, most recently as a Customer Service Representative at Bluhouse Virtual starting in July 2024. My experience spans over seven years, including positions at The Virtual Call Center and JC Medical Center.
My work involves managing high-volume customer interactions and resolving client inquiries using CRM software and technical troubleshooting skills. I have supported senior management with scheduling, correspondence, and project coordination, applying healthcare knowledge and regulatory compliance in administrative tasks.
Experience
Customer Success Advocate
Teleperformance
Dec 2024 – Present
Handle a high volume of inbound and outbound customer calls while maintaining professionalism and efficiency.
Assist customers by identifying, troubleshooting, and resolving issues related to products, services, accounts, and billing.
Provide accurate information and solutions while ensuring a positive customer experience.
Document customer interactions, complaints, and resolutions in company systems.
Escalate complex issues to the appropriate departments when necessary.
Meet performance metrics including call handling time, customer satisfaction, and first-call resolution.
Maintain knowledge of company products, services, policies, and procedures.
Demonstrate strong communication, problem-solving, and conflict-resolution skills in a fast-paced environment.
Conflict ResolutionActive ListeningTroubleshootingMultitaskingAttention to Details
Customer Service Representative
Bluhouse Virtual
Jul 2024 – Present
Manage high-volume customer interactions, ensuring timely resolution of issues and fostering positive client relationships.
CRM SoftwareTechnical TroubleshootingSales
Customer Service Representative
The Virtual Call Center (TVCC)
Jun 2022 – Jul 2024
Delivered exceptional support to clients, resolving inquiries and enhancing customer satisfaction.
CRM SoftwareTechnical TroubleshootingSales
Executive Administrative Assistant
JC Medical Center
Aug 2017 – Nov 2019
Streamlined administrative operations, supporting senior management with scheduling, correspondence, and project coordination.
Project ManagementRegulatory ComplianceHealthcare Knowledge
Education
University of Central Florida
2016 – 2020
University High School
2012 – 2016
Skills
SalesTechnical TroubleshootingRegulatory ComplianceProject ManagementHealthcare KnowledgeData EntryCRM Software
Languages
EnglishCreoleFrenchSpanish
