Letornbari Biralo

About

I’m a versatile professional with experience in customer service, administration, operations, and team onboarding. My career has given me the opportunity to work with different people, handle different responsibilities, and adapt to new environments and systems. I’m naturally curious and a quick learner. I enjoy figuring things out, solving problems, and helping people, and I’m comfortable taking responsibility and working independently when needed. I’ve also learned how important clear communication, attention to detail, and reliability are, especially when working as part of a team. One thing that has shaped my professional journey is being willing to learn and try different things. Working across different roles has helped me develop transferable skills that I can bring into new environments, even when I’m learning a new industry or tool. I’m someone who values growth, good communication, and doing my work well. I may not always have experience with every tool or process from day one, but I’m confident in my ability to learn quickly and become useful to a team.

What I'm looking for

I’m looking for a remote role where I can use my experience in customer service, operations, administration, or support while continuing to learn and grow. I’m open to different opportunities and industries, and I’m comfortable working with both customers and teams. I’m looking for a company where I can contribute, take on responsibility, and build a long-term career.

Experience

Customer Service Representative

Mr. Quickpic Roadside Assistance

Mar 2024 – Present

Responsibilities 1. Provide high-volume customer support by handling inquiries, service requests, and customer concerns with professionalism and empathy. 2. Investigate customer issues, identify appropriate solutions, and communicate clear next steps. 3. Coordinate roadside assistance providers and monitor active service requests from initiation through completion. 4. Process customer payments and maintain accurate records of transactions and service activities. 5. Document customer interactions and case details across multiple systems to ensure accurate and timely follow-up. 6. Manage multiple customer requests simultaneously while prioritizing urgent and time-sensitive situations. 7. Use customer service and operational platforms to track requests, update information, and coordinate service delivery. Assist with onboarding and training new representatives on customer service procedures and system workflows. Achievements & Impact 1. Consistently support a high volume of customer requests while maintaining accuracy and a positive customer experience. 2. Help reduce delays in service delivery by actively monitoring requests and coordinating providers. 3. Contribute to efficient team operations by maintaining accurate documentation and customer records. 4. Support new team members by sharing knowledge of customer service processes and system workflows. 5. Build customer trust through empathetic communication, timely updates, and solution-focused support.

Customer Supportcustomer serviceadministrative supportoperationscommunication

Education

Accra Institute of Technology

Bsc · Business Administration & Accounting

2014 – 2017

Skills

Languages