About
I am an Operations Professional with hands-on experience in operations management, team coordination, customer support, project coordination, process improvement, and technology-driven business solutions.
Throughout my career, I have worked in fast-paced environments where organization, accountability, communication, and problem-solving are essential. I have experience coordinating teams, managing day-to-day operations, supporting clients, monitoring performance, preparing reports, improving workflows, and ensuring that business activities are delivered efficiently.
My experience also extends into SaaS and security technology, where I have been involved in implementing and promoting technology solutions designed to improve operational visibility, team accountability, customer experience, and reporting. This has strengthened my ability to understand both the operational and technology sides of a business.
I am particularly interested in remote opportunities where I can contribute in areas such as:
• Operations Management & Coordination
• Project Coordination & Administration
• Customer Success & Client Support
• Team Management & Performance Tracking
• Process Improvement & Workflow Optimization
• SaaS Operations & Technology Support
• Reporting, Documentation & Data Management
• Administrative & Executive Support
I am a proactive and dependable professional who enjoys taking ownership, solving problems, coordinating people and processes, and finding practical ways to make operations more efficient.
I am currently open to remote opportunities with companies looking for someone who can bring a combination of operations experience, customer focus, project coordination, leadership, and technology awareness to their team.
If you are looking for a professional who can help keep your operations organized, your projects moving, and your customers supported, I would be happy to connect.
What I'm looking for
I am seeking a remote Operations, Project Coordination, or Customer Success opportunity with a growing organization where I can leverage my experience in team management, client support, process improvement, project coordination, and technology-driven operations. I am particularly interested in roles where I can take ownership of day-to-day operations, improve workflows, coordinate teams and projects, and contribute to a better customer experience and overall business performance.
Experience
Head of Operations
Jun 2023 – Present
• Lead daily security operations across 80 client sites and a workforce of 250 guards, maintaining a 90% service-level compliance rate.
• Manage workforce deployment and scheduling, reducing shift coverage gaps by 2% through improved planning.
• Defined business and operational requirements for the company's security management application, translating field operations needs into product features used by 200+ staff.
• Partnered with developers to digitize core operations — employee tracking, digital Occurrence Book (OB) reporting, incident reporting, and attendance management — cutting incident-reporting turnaround time by 90%.
• Led onboarding and training for 200+ employees on the new digital platform, achieving 95% user adoption within 5 months.
• Replaced manual, paper-based processes with a centralized digital solution, improving transparency and reducing reporting errors by 10%.
• Built and maintained client relationships across 80 accounts, resolving operational issues promptly to sustain a 90 % client retention rate.
Workforce SchedulingIncident Management
Keybright Guard Services Ltd
Business Development Executive
Feb 2020 – Jan 2023
• Generated 500 + qualified leads and built relationships with international clients across oral care markets.
• Promoted oral healthcare solutions globally, contributing to 60 % growth in new accounts.
• Coordinated 3 international business events and product presentations, supporting market expansion efforts.
• Consulted with prospective customers to identify requirements and recommend tailored solutions, maintaining a 80% proposal-to-close rate.
• Delivered end-to-end customer service through the sales and onboarding process, contributing to a 90 % client satisfaction score.
Business DevelopmentCustomer Support
Running Tooth
Home Services Manager
Feb 2019 – Jan 2022
• Managed day-to-day operations for 2000 + rental units, delivering consistent service to landlords and tenants.
• Resolved tenancy-related inquiries and issues within 12 hours on average, improving tenant satisfaction.
• Coordinated maintenance activities with suppliers and contractors, completing 80% of work orders on schedule.
• Conducted regular property inspections and prepared maintenance reports to ensure compliance with regulations.
• Supervised a team of 18 people, driving consistent, high-quality customer experiences.
• Recognized as Best Employee of the Year (2020 and 2021) for outstanding service delivery.
Operations ManagementTeam LeadershipProcess Improvement
Del Condominium Rentals
Inspection Agent
Mar 2019 – Dec 2019
• Conducted residential property inspections on [X]+ properties prior to market listing.
• Evaluated property conditions, documented findings, and coordinated pre-sale repairs.
• Guided clients through the inspection process, ensuring a smooth and transparent experience.
Property InspectionReportingClient Communication
Inspection House
Education
Nairobi Tech University
Diploma · Information Technology
2014 – 2017
Skills
Software User TrainingProject CoordinationWorkforce SchedulingTeam LeadershipIncident ManagementProcess ImprovementBusiness DevelopmentCustomer SupportMicrosoft OfficeCRM Systems
