JOEL CUNHA

IT SUPPORT TECHNICIAN & SPECIALIST / JUNIOR SYSTEM ADMINISTRATOR

Athus, Belgium

About

Computer Engineering student passionate about IT infrastructure, networking, and information systems. Combining solid technical training with high rigor acquired in demanding environments (healthcare and support), seeking a Junior IT Administrator / IT Support Technician role in Luxembourg. Motivated, methodical, and problem-solving oriented.

Experience

Hospital de São José

Medical Technical Assistant / Healthcare Auxiliary

Hospital de São José

Mar 2024 – Present

Direct support to medical teams in a fast-paced, critical healthcare environment. Strict compliance with safety, hygiene, and data confidentiality protocols. Developed high adaptability, rigorous attention to detail, and active listening skills.

Healthcare supportSafety protocolsData confidentiality
DPD

Logistics Operator / Warehouse Assistant

DPD

Nov 2021 – Dec 2021

Receiving, quality control, order preparation, and shipping under tight time constraints.

LogisticsQuality controlOrder preparation
Sonae MC

Cashier / Customer Service Assistant

Sonae MC

Sep 2019 – Apr 2020

Checkout operations, customer service, and adherence to safety and organizational standards.

Customer serviceCheckout operationsSafety standards

Education

Universidade Autónoma de Lisboa

Universidade Autónoma de Lisboa

Bachelor’s Degree · Computer Engineering

2023
Omni Aviation Academy

Omni Aviation Academy

Cabin Crew Training

2025 – 2025

Citeforma

Programming & Information Systems

2022 – 2023
Colégio Pitabel

Colégio Pitabel

Administrative Management Technician (EQF Level 4)

2014 – 2016

Certifications

Introduction to Cybersecurity

Cisco Networking Academy

2026 – No expiry

Network Support and Security

Cisco Networking Academy

2026 – No expiry

Skills

HTMLSQLPythonOutlookMS OfficeZoomMS TeamsAnyDeskHelpdeskData ProtectionCybersecurityCiscoWANLANTCP/IPVirtualBoxVMwareLinuxWindows 10/11Windows Server

Languages

Portuguese (Native or bilingual proficiency)English (Professional working proficiency)French (Elementary proficiency)