About
Dedicated customer support professional with 3 years of hands-on experience handling high-pressure, customer-facing environments across retail, sales, and POS services.
Proven ability to de-escalate difficult situations, resolve customer complaints efficiently, and deliver clear communication under pressure.
Equipped with CRM and productivity tools used in remote support roles, and eager to bring strong interpersonal skills to a remote customer support position.
What I'm looking for
I am seeking a remote Customer Support Specialist role where I can use my 3 years of customer service experience to assist customers, resolve issues, provide excellent support, and maintain strong customer relationships. I am comfortable learning and using tools such as CRM, help desk, communication, and collaboration platforms.
Experience
Sales associate/ Cashier
BEBBS ATLANTIC LIMITED
Jan 2025 – Present
• Assisted customers on the shop floor, directing them to products and recommending suitable alternatives when requested items were unavailable, maintaining high customer satisfaction.
• Handled cash and card transactions accurately while managing customer inquiries at the till in a fast-paced retail environment.
• De-escalated confrontations with frustrated customers using calm, professional communication, consistently turning negative experiences into positive outcomes.
• Supported stock awareness by noting frequently unavailable items and communicating patterns to management.
Cash handlingCustomer serviceConflict de-escalation
CYSTOMER SERVICE REPRESENTATIVE/ CASHIER
LAST DROP
Feb 2024 – Oct 2024
• Served as the first point of contact for customer issues, resolving routine concerns independently and escalating complex cases to management with clear written reports.
• Handled customer inquiries across multiple touchpoints, providing accurate information and timely assistance.
• Maintained detailed incident reports for management review, developing strong documentation and communication habits relevant to remote ticketing environments.
• Built rapport with customers through consistent, friendly service, contributing to customer retention.
• Maintained composure and professionalism when customers became verbally aggressive, successfully de-escalating tense situations without supervisor intervention.
Customer supportIncident reportingConflict de-escalation
POS SUPPORT SPECIALIST
JUDAH’S COMMUNICATION
Jan 2023 – Dec 2023
• steps clearlGuided customers through declined payment situations, explaining next steps clearly and calmly to prevent frustration and ensure smooth resolution.
• Handled high volumes of customer interactions daily, including complaints, technical issues, and general inquiries related to POS transactions.
• Maintained composure and professionalism when customers became verbally aggressive, successfully de-escalating tense situations without supervisor intervention.
• Processed and disbursed customer funds accurately, ensuring full compliance with procedures and zero
• discrepancies over the service period.
POS transactionsCustomer communicationPayment processing
Education
Enugu State University of Science and Technology
Bachelor of Science · political science
Certifications
Virtual Assistant Certification
Vsavvy Academy
HubSpot CRM Certification
HubSpot Academy
Skills
UpsellingProduct knowledgeReport writingIssue resolutionConflict de-escalationGoogle CalendarGoogle SlidesGoogle SheetsGoogle DocsGoogle DriveSlackAsanaTrelloZoho DeskHubSpotZendesk
