Liliana Caragoi

Moderated video content (clips and live streams) for a global social media platform, ensuring compliance with community guidelines. · Trained AI algorithms by labeling and annotating video data to improve automated content detection. · Removed inappropriate or policy-violating videos to protect users from harmful material. · Maintained GDPR compliance and met daily performance targets (PI). · Reviewed content for the Dutch markets.

Operated cash register and processed customer payments accurately. · Delivered fast, friendly, and professional service in a high-volume tourist environment. · Ensured bar cleanliness and sanitation standards at all times. · Worked effectively in a multicultural, multilingual team.

Project ByteDance – moderare video + antrenat AI. · Removed inappropriate or policy-violating videos to protect users from harmful material. · Maintained GDPR compliance and met daily performance targets (PI). · Reviewed content for the Spanish and Latin American markets.

Provided high-quality customer support for the travel and hospitality industry, assisting Spanish and Latin American clients with hotel bookings, reservations, and travel-related inquiries. · Managed urgent and real-time cases, including rebooking, cancellations, and last-minute changes due to flight delays, overbookings, or other travel disruptions. · Handled inbound and outbound calls, ensuring prompt and professional solutions for each customer's needs. · Ensured full compliance with GDPR when processing sensitive customer data and payment information.

Managed all business aspects of the bar, including inventory control, reordering supplies, and budget management. · Promoted and grew the business, setting clear goals for the team. · Responsible for hiring and training staff. · Worked primarily with the Dutch public, adapting communication and service style accordingly.

Operated cash register and processed customer payments accurately. · Delivered prompt, friendly, and professional service to customers. · Handled problematic situations and difficult customers while working alone on shifts. · Ensured bar sanitation and cleanliness standards at all times.

Managed cash register and processed payments. · Interacted with customers, serving drinks and food for the English public. · Ensured bar sanitation and cleanliness standards.

Received visitors at the front desk and directed them to the game area. · Provided clear explanations of game rules and safety protocols to ensure a safe and enjoyable experience for all participants. · Handled customer inquiries, resolved complaints, and ensured overall customer satisfaction. · Assisted with retail sales of airsoft products and accessories when needed.

Received visitors at the front desk and directed them to the appropriate person or office. · Provided basic and accurate information in-person, via phone, and via email. · Handled inbound and outbound calls, responding to inquiries and redirecting calls as needed. · Managed the agendas and schedules of employees from various departments, coordinating meetings and appointments. · Provided administrative support, including document handling, correspondence, and office supplies management.