Lithya Nagini Chella Pandian

● Leading delivery of Salesforce Marketing Cloud (SFMC) and SFCC initiatives including domain delegation, push notification enablement, and campaign readiness across the brands like GAP, Athleta, Banana Republic and Tryano. ● Acting as Kanban Flow Manager, optimizing workflow, reducing bottlenecks, and improving cycle time and throughput ● Managing cross-functional teams across BA, Dev, QA, Product, and Marketing ● Driving data-driven reporting (aging, throughput, WIP) to improve delivery predictability ● Aligning stakeholders and resolving conflicts between business priorities and delivery execution

● Led delivery across prepaid and postpaid squads, managing customer lifecycle journeys ● Delivered high-impact telecom initiatives including restructuring of Digital platforms, eLife, CVM, Puzzle Plans, Ramadan promotions, and Back-to-School campaigns ● Managed digital channels (mobile app & web) integrated with CRM, billing, and provisioning systems ● Worked closely with TDRA for regulatory approvals of telecom plans and promotions ● Ensured high availability and SLA adherence during peak campaign periods ● Improved delivery efficiency through Agile execution and backlog prioritization

● Managed Retail Risk & Compliance Data Products including FIRCO, goAML, Transaction Monitoring dashboards, Silent Eight AI screening ● Delivered AI and advanced analytics initiatives, managing timelines, budgets, and risks ● Led resource planning, budget allocation, and capacity management for Digital Factory initiatives ● Participated in QAR reviews, audits, and governance forums ensuring regulatory compliance ● Presented risks, dependencies, and progress in steering committee meetings ● Conducted Agile training, workshops, and maturity assessments, improving team performance ● Enabled squads to become cross-functional and self-sufficient ● Built and maintained delivery trackers, issue logs, and reporting dashboards Key Achievements: ● Generated AED 3M revenue through successful delivery of Risk & Compliance projects. ● Received Service Excellence & GEM Award (Q2 2024) for Cognos Decommission (Power BI migration)

● Managed delivery across Native Apps (iOS/Android), Portal, and AD Locker squads ● Led resource planning, capacity allocation, and budget management ● Delivered government programs for DOH, ADHA, ADP, ADEK ● Supported AD Wallet delivery and First Abu Dhabi Bank (FAB) payment integrations ● Implemented Kanban framework to improve delivery flow across entities ● Facilitated Scrum ceremonies, Agile workshops, and roadmap planning sessions ● Acted as Proxy Product Owner for Portal backlog management ● Removed cross-team impediments and ensured smooth multi-channel delivery Key Achievement: ● Received Service Excellence Award for successful launch of TAMM 2.0 Government Platform

● Managed delivery for Native Apps, Portal, and AD Locker squads in distributed environments ● Facilitated Scrum ceremonies and roadmap workshops ● Supported Agile delivery across multiple time zones ● Led resource planning, capacity allocation, and budget management. ● Facilitated Scrum ceremonies, Agile workshops, and roadmap planning sessions

● Led Agile transformation initiatives and implemented tools like JIRA and Miro ● Optimized work flows and facilitated SAFe ceremonies in the British Telecom account. ● Led digital transformation initiatives and cloud migration of British Telecom projects. ● Improved collaboration and delivery efficiency for distributed teams ● Supported enterprise requirement analysis and delivery governance

● Led digital transformation initiatives and payment integrations with major banks ● Integrated APIs with Zenith Bank, Access Bank, First Bank, Fidelity Bank ● Implemented Power BI and Google Analytics reporting for leadership ● Improved user adoption from 2% to 55% within one year ● Established Agile practices, Jira, and Confluence for delivery tracking

● Delivered projects across banking, fintech, e-commerce, and global clients ● Specialized in API integrations, data migrations, and large-scale testing ● Worked with banks including HDFC, ICICI, IDFC and global clients like L’Oréal, Western Union

AI Ethics

edX

AI for Everyone

IBM

Professional Agile Leadership

scrum.org

Professional Scrum Product Owner (PSPO)

scrum.org

Professional Scrum Master (PSM I, II)

scrum.org

PMP – Project Management Professional

PMI