Lakeisha Jones

- Coordinate and manage virtual appointments, scheduling, patient communication, and follow-ups for critical healthcare emergencies. - Monitor and troubleshoot telehealth platforms and equipment to maintain compliance with healthcare standards. - Create and maintain accurate records of telehealth sessions, including patient data, provider notes, and technical reports, in accordance with HIPAA regulations and organizational policies. - Provided training to new and existing employees on job responsibilities, company policies, and standard operating procedures to ensure consistent performance and compliance.

- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. - Set and enforced policies focused on increasing team productivity and strengthening Operational efficiency. - Reduced employee turnover by 15% through improved scheduling, training, and team engagement initiatives.

- Supported nursing staff in high-volume healthcare settings while maintaining efficiency and attention to detail. - Assisted up to 20 residents per shift with activities of daily living (ADLs), including bathing, dressing, grooming, toileting, and mobility support while maintaining dignity and comfort. - Maintained accurate patient records and documented care activities in compliance with facility protocols and HIPAA regulations. - Served as CNA trainer, onboarding and mentoring new nursing assistants on patient care procedures, safety protocols, and facility documentation standards.