About
Trained Virtual Assistant and Client Support professional with a strong foundation in customer engagement, content strategy, research and operational co-ordination.
Skilled in CRM management, email support, chat support, customer communication, scheduling, and data management.
Adept at handling customer inquiries, resolving issues efficiently, and supporting daily business operations in fast-paced environments.
What I'm looking for
I am seeking a remote role in Virtual Assistant, Executive Assistant, Customer Support, Customer Success and Project Coordination. where i can use my strong organization, communication and digital skills to support business operation and contribute to a positive client experience. I am particularly interested in roles in calendar, email management, CRM administrative, customer success, data entry, online research, meeting coordination documentation, task management and project management.
Experience
Guest Support Assistant
Giovantas Hotel
Jun 2023 – Present
Managed guest inquiries, payment records, and daily customer interactions.
Supported administrative operations and conflict resolution processes.
Maintained organized documentation and smooth front-desk communication.
Customer CommunicationPayment RecordsConflict Resolution
Project Management Associate Early Remote Internship
Excelerate 2026
Jan 2026 – Jan 2026
Collaborated on project coordination, workflow tracking, and timeline management Utilized project management tools to support administrative tasks and team deliverables
Project CoordinationWorkflow TrackingTimeline Management
Customer Service Representative
Expertnaire
Jan 2022 – Jun 2023
Provided email and chat support to customers using digital products.
Assisted clients with onboarding and product usage guidance.
Resolved customer concerns and improved customer satisfaction.
Email SupportChat SupportCustomer Onboarding
Sales Representative
Maxin Lotus Hotel
Aug 2019 – Jan 2022
Delivered high-quality customer support while managing multiple responsibilities efficiently.
Assisted with handling customer requests and maintaining organized service operations.
Demonstrated strong communication and multitasking skills under pressure.
Customer SupportCommunicationMultitasking
Cashier
Erimo Pharmaceutical Limited
Jun 2017 – Aug 2019
Processed transactions and maintained accurate financial records.
Assisted customers professionally and supported daily administrative tasks.
Transaction ProcessingFinancial RecordsCustomer Assistance
Education
College of Education Warri
National Certificate in Education (NCE)
2017
Uwangua College
Senior Secondary School Certificate (WAEC)
2014
Certifications
Certificate in Virtual Assistance, Customer Service & Technical Support
Digital Witch Support Community
2026 – No expiry
Skills
Online ResearchEmail ManagementCold CallingCRM AdministrationProblem SolvingAdaptabilityMultitaskingTime ManagementClient CommunicationMicrosoft Office SuiteGoogle WorkspaceData EntrySchedulingAdministrative SupportProject CoordinationCustomer ServiceChat SupportEmail SupportCRM ManagementVirtual Assistance
Languages
English (Professional working proficiency)