Administrative Professional
Indianapolis, United States
#OpenToWorkCustomer focused professional with strong experience in fast-paced, professional environments. Additionally, recognized as an efficient and detail-oriented administrative professional with the capability in managing workflows and high-volume operations. Known for record keeping, prioritizing completing tasks, and serving as a reliable liaison for staff, clients, and leadership. Skilled in Salesforce, CRM systems, Microsoft Office Suite, and team coordination to ensure smooth organizational development and growth.
I’m looking for an administrative role where I can combine my organizational skills, attention to detail, and passion for helping people. I enjoy managing day-to-day tasks, keeping projects on track, supporting teams, and creating a positive experience for customers and coworkers alike. My background has given me experience working in fast-paced environments, balancing multiple priorities, and adapting to changing needs. I’m excited to bring those skills into an administrative position.
ADVENT
• Served as primary point of contact, managing front desk operations and ensuring a positive patient experience. • Handled administrative duties such as scheduling, supply orders, organizing staff events, and providing solutions to inquiries and complaints. • Identified workflow issues and enforced process improvements, helping to reduce bottlenecks and streamline daily operations.
R1 RCM at ASCENSION ST. VINCENT HEART CENTER
• Managed patient registration processes to ensure accuracy. • Provide exceptional customer service and empathy to patients and families. • Supported the application of new registration software to improve the function of systems and user experience.
NORDSTROM RACK
• Managed multiple tasks in a fast-paced environment, while maintaining attention to customer satisfaction. • Processed transactions efficiently and accurately using POS systems, while handling cash, returns, and exchanges.
ANGIE'S LIST
• Managed service provider accounts via phone and email, incorporating high call volumes with professionalism. • Maintained all client records and activity logs in Salesforce CRM, ensuring data is accurate while delivering effective account management. • Handled conflicts and complaints efficiently, reaching a goal towards resolution.
B.A. · Communication Studies
