About
English - Native level Spanish - Native level Language
https://github.com/Lukatielz/security- portfolio
Github
Certifications & Training Ceibal: JAP (JOVENS A PROGRAMAR) Completed the Jóvenes a Programar (JAP) program, gaining experience in Python, C++, and JavaScript.
Harvard University: CS50 Programming Course.
Completed Harvard University's CS50, learning core programming concepts and developing a video game prototype as the final project.
National Association of State Boards of Accountancy (NASBA): Data Ingestion with Python Completed a professional course in Python data ingestion, covering data acquisition, validation, cleaning, APIs, web scraping, CSV/XML/JSON processing, database fundamentals, and data pipeline best practices.
Facultet: Data Science - Machine Learning and AI.
Currently pursuing a Data Science – Machine Learning & AI program, covering Python, statistics, machine learning, deep learning, NLP, big data, data visualization, and predictive analytics through hands-on projects.
Google: Tools of the Trade: Linux and SQL Completed Google's "Tools of the Trade: Linux and SQL" course, gaining hands-on experience with Linux system administration, Bash commands, SQL queries, and database management.
Programming in XML, Java, and Python
Hardware and software troubleshooting Microsoft Office applications Knowledge of payroll processing
Development of products related to employee benefits Encryption of confidential data
Specialization
Analytical Thinking Critical Thinking Problem Solving Attention to Detail Communication
Teamwork & Collaboration Adaptability
Time Management Research Skills Documentation & Reporting Vulnerability Assessment Risk Assessment Threat Analysis Incident Analysis Log Analysis
Network Troubleshooting Continuous Learning Integrity
What I'm looking for
I’m looking for opportunities in IT Support, Technical Support, IT Infrastructure, and Cybersecurity, where I can apply my experience in troubleshooting, ticketing systems, hardware/software support, Linux, SQL, Python, XML, system integrations, networking, security, incident analysis, and problem-solving. I’m also looking for a role with continuous learning, professional growth, and opportunities to take on greater technical responsibility.
Experience
Integration Consultant / Software Engineer I
UKG
Dec 2023 – Mar 2026
Supported U.S.-based companies' benefits, payroll, and HR programs, ensuring accurate employee demographic data was delivered to benefits and payroll vendors for correct deduction processing, using Ready Benefits to manage and process this information across client environments.
Built and maintained integration files using Boomi and XML logic on the platform, working across multiple vendor systems including United HealthCare, TransAmerica, Blue Cross Blue Shield, Fidelity, and John Hancock. Tracked and managed integration tasks and defects in JIRA, handling employee data management, file/data programming for secure information exchange, and compliance coordination with internal protocols and policies.
Served as the communication link between internal teams, client teams, and vendor teams — leading in-person and remote meetings, providing status updates via JIRA, and troubleshooting integration issues end-to- end, from root-cause identification through resolution and client sign-off.
BoomiXMLJIRA
Information Technology Support I
TCS
Dec 2021 – Dec 2023
Provided technical support to PricewaterhouseCoopers (PwC) clients as part of the TCS IT Support team, resolving hardware, software, and mobile issues through a ticketing system while maintaining data security and compliance standards, including:
Hardware issues: Diagnosed and resolved missing components, cable/peripheral issues, lost or stolen devices (following security protocols for remote wipe and asset tracking), device configuration, and replacement of laptops, smartphones, and MacBooks as needed.
Software issues: Troubleshot application crashes, missing or corrupted applications, configured emergency virtual desktops for secure remote access via GlobalProtect VPN, and resolved issues with Microsoft applications (Excel, Word, Teams, Outlook) and Google Workspace apps, ensuring endpoint security settings remained intact throughout.
Mobile issues: Configured and troubleshot work and personal profiles on employee devices, managed email account setup and access across Outlook and Google apps, and supported mobile device connectivity and security policy compliance.
Handled inbound and outbound client support calls using Avaya and Genesys platforms, logging and tracking all interactions through the ticketing system.
GlobalProtect VPNMicrosoft OfficeGoogle Workspace
Sports analyst
Sportradar
Jan 2021 – Oct 2021
Monitoring live sporting events, processing and validating incoming sports data, and ensuring timely updates.
Confirming post-game results, cross-checking statistics, and conducting detailed sports data research to maintain accuracy across all platforms.
Work flexible shifts aligned with global sports calendars, maintaining high accuracy under pressure and adapting to rapidly changing priorities and product environments. Excellent computer skills and strong proficiency in written and spoken English were required, along with self-motivation, team spirit, and the ability to quickly integrate into new teams.
Data ValidationSports Data ResearchData Processing
Certifications
Introduction to Cybersecurity
Cisco
Manage Security Risks
Google
Connect and Protect: Networks and Network Security
Google
Foundations of Cybersecurity
Google
Tools of the Trade: Linux and SQL
Google
Data Science - Machine Learning and AI
Facultet
Data Ingestion with Python
National Association of State Boards of Accountancy (NASBA)
CS50 Programming Course
Harvard University
Jóvenes a Programar (JAP) program
Ceibal
Skills
BoomiGoogle WorkspaceMicrosoft OfficeGlobalProtect VPNJIRAXMLBashAIMachine LearningData IngestionVulnerability AssessmentIncident ResponseRisk ManagementNetwork SecurityCybersecuritySQLLinuxJavaScriptC++Python
Languages
English (Native or bilingual proficiency)Spanish (Native or bilingual proficiency)
