About
Assistant Manager | June 2014 - July 2023 Supported training, onboarding and staff development, helping colleagues meet service and performance standards for a brand new store opening.
Led and supported team members, communicating clearly and allocating tasks to maintain effective daily operations and achieve store targets and KPIs.
Delivered high-quality customer service, handling enquiries, resolving complaints (over the phone, social media and in-person) and maintaining positive customer relationships.
Increased customer loyalty card programme utilisation by 300% over a 3-month period through customer engagement and team training, managing the initiative independently with full responsibility.
Nando’s Harlow & Bishop’s Stortford
What I'm looking for
I'm looking for a fully remote Customer Service, Customer Support, Administration, Sales Support or Coordinator role. I have strong experience in customer service, team leadership, administration, stock management and working to KPIs. I'm particularly interested in a PAYE position with a supportive team, opportunities to develop my skills and long-term progression. I'm open to both permanent and fixed term roles.
Experience
Shift Manager
Nov 2023 – Present
Lead and support a team, delivering high standards of customer service and resolving customer queries and complaints.
Manage daily operations, administration and documentation, including stock control, cash handling, deliveries and compliance.
Monitor KPIs, productivity and performance, taking action to achieve business targets and operational standards.
Train and support colleagues, communicate effectively across the team and manage problems efficiently in a fast- paced environment.
Customer ServiceStock ControlCash Handling
Lidl
Etsy Shop Owner
Jan 2021 – Present
Generated £62,842+ revenue from 3,000+ orders, demonstrating strong sales and customer relationship skills.
Achieved 239,000+ shop views and 129,000+ customer visits through effective product presentation and digital engagement.
Managing customer services, sales, order processing, product listing, and fulfilment for an online e-commerce business.
Independently manage all store records, inventory, pricing and customer enquiries while balancing the business alongside full-time employment.
E-commerceSalesInventory Management
Self-Employed Online Seller Resinbylux
Assistant Manager
Jun 2014 – Jul 2023
Supported training, onboarding and staff development, helping colleagues meet service and performance standards for a brand new store opening.
Led and supported team members, communicating clearly and allocating tasks to maintain effective daily operations and achieve store targets and KPIs.
Delivered high-quality customer service, handling enquiries, resolving complaints (over the phone, social media and in-person) and maintaining positive customer relationships.
Increased customer loyalty card programme utilisation by 300% over a 3-month period through customer engagement and team training, managing the initiative independently with full responsibility.
Customer ServiceComplaint ResolutionCustomer Engagement
Nando’s
Certifications
Level 2 & 3 Certificate in Customer Service with Communication & Conflict Management
Reed Courses
Sep 2026 – No expiry
Microsoft Office Skills (Microsoft Excel, Word, PowerPoint) - Administration & Office Skills
Reed Courses
Sep 2026 – No expiry
Skills
Stock managementKPI managementTelephone supportEmail managementMicrosoft officeMicrosoft excelData entryProblem solvingCommunicationComplaint ResolutionCustomer enquiriesSales supportAdministrationCustomer supportCustomer serviceAdaptabilityWorking IndependentlyOrganisationTime ManagementTeam Leadership
Languages
English (Native or bilingual proficiency)
