Customer Service Representative | CRM & Data Entry Specialist
Six Eleven Global Services
CRM ManagementData EntryCustomer Service
Mabeth Angelu Lagrama
Virtual Assistant and E-commerce Support Specialist
Ma-a Davao City, Philippines
#OpenToWorkAbout
Results-driven Virtual Assistant and E-commerce Support Specialist with over 4 years of experience providing administrative support, customer service, CRM management, data entry, and back-office operations for local and international clients. Proficient in Microsoft Office, Google Workspace, and CRM systems, with a strong focus on organization, accuracy, and delivering exceptional remote support.
What I'm looking for
Seeking a remote Virtual Assistant or Customer Support role where I can apply my experience in administration, CRM, customer service, data entry, and e-commerce support while contributing to a growing team.
Experience
Documentary & Administrative Support Specialist
TA Clemente Customs Brokerage
Delivered customer support via phone, email, and chat while resolving inquiries and maintaining high service standards. Managed CRM records, performed accurate data entry, and processed customer account updates and loan verification. Supported Australian taxation and real estate operations through documentation, record management, and administrative support.
CRM ManagementData EntryDocument Management
Administrative Assistant | Liaison Officer
Action Inc. Taxi Company
Prepared and processed import and export documents while ensuring compliance with customs regulations. Coordinated with clients and government agencies regarding shipment documentation and processing requirements. Maintained organized filing systems and accurate records to support daily administrative operations. Coordinated permits, licenses, and official documents with government agencies and external stakeholders. Managed schedules, correspondence, reports, and company records to support daily office operations. Provided administrative support by organizing documentation and ensuring efficient office workflows.
Document ManagementAdministrative SupportSchedule Management
Administrative Assistant | Data Entry Specialist
Highweb Hardware Corporation
Performed accurate data entry and maintained customer, inventory, and sales databases. Prepared reports, organized business documents, and coordinated with suppliers and internal departments. Supported daily administrative operations by maintaining organized records and ensuring data accuracy.
Data EntryInventory ManagementReport Preparation
Education
Davao Oriental State University
Bachelor of Business Administration · Business Management
Certifications
EF SET
EF SET
Skills
Calendar ManagementEmail ManagementGoogle WorkspaceMicrosoft OfficeDocument ManagementInventory ManagementData EntryCRM Management
Languages
English (Professional working proficiency)Tagalog (Full professional proficiency)
