IT Specialist
GRJ Jaro Group of Companies
• Provide first- and second-level technical support for hardware, software, network, connectivity, and application-related issues. • Administer user accounts, permissions, and access within Active Directory and Microsoft 365. • Manage and monitor IT support requests through the HESK help desk/ticketing system. • Provide technical and functional support for SAP Business One across multiple business modules. • Handle administrative-level access and assist users with SAP Business One configuration and system-related concerns. • Troubleshoot SAP Business One issues and coordinate with relevant teams or vendors when escalation is required. • Perform system maintenance, software installation, configuration, updates, and troubleshooting. • Support network and connectivity troubleshooting, including IP configuration and access-related issues. • Manage IT equipment, peripherals, software, and user technology requirements. • Maintain technical documentation, incident records, solutions, configurations, and procedures. • Assist with IT security, access control, system upgrades, deployments, and process improvements. • Coordinate with external vendors and service providers for repairs, technical support, and system-related concerns.
