Addressing job seeker subscription concerns
Since last year, our customer support team has been overwhelmed with inquiries from job seekers looking to cancel subscriptions for accounts they never signed up for. We’ve received hundreds of emails from individuals reporting unauthorized charges related to another website in the remote job space.
It's essential to clarify that our platform does not operate on a subscription model for accounts. Upon investigation, we discovered that many users are mistakenly confusing us with another website that does offer subscription services. Some users have even pointed out that their bank statements reference a different company, not our site, remote.io.
The job board landscape can be confusing, and many users may have unintentionally signed up for multiple services. This often leads to frustration when unexpected charges arise. As new job boards enter the market, particularly those offering paid services, the chances for confusion only grow. It’s essential to verify eligibility and check references before purchasing any services.
What you can do
If you're experiencing this issue, here are some steps to take:
- Invoice review: Carefully examine your invoices to identify which company charged your account.
- Contact the company on your bank statement: Visit their website and reach out to their customer support team to request cancellation and/or a refund for your subscription.
- Bank assistance: If you don’t receive a response, contact your bank to cancel the subscription and prevent any further charges to your account.
Conclusion
If you believe you’ve been incorrectly charged by a job board, please review your bank statement and reach out to the website indicated there. Request to stop any recurring payments and seek a full refund; if they do not respond, you can also report them to your bank.
It's important to know that finding a job doesn't require subscription fees. Many job boards, including remote.io, offer free access to job listings. We believe job hunting is tough enough without the added stress of subscription costs. While some job boards may offer premium paid services, it’s vital to know exactly what you're paying for to avoid potential scams.
