About
Bachelor of Science in Civil Engineering Mapua Malayan Colleges of Mindanao 2020-2026
What I'm looking for
I am seeking opportunities as an Appointment Setter or in any outbound calling role, or any position related to my experience. I am eager to apply my communication and customer service skills, contribute to a team, and grow professionally in a role that allows me to connect with clients and support business goals.
Experience
Customer Service Representative
Sixeleven Global Services
Jan 2018 – Present
Consistently recognized as a top-performing agent for consecutive months due to strong communication and customer service skills.
Handle customer inquiries, build rapport with clients, and provide accurate information and solutions.
Resolved customer concerns efficiently to ensure high customer satisfaction.
Managed multiple customer conversations simultaneously while meeting response time targets.
Outbound CallingAppointment SettingCustomer ServiceCommunication SkillsTime ManagementGraphic DesignBrandingMarketing MaterialsChat Support
Education
Mapua Malayan Colleges of Mindanao
Bachelor of Science · Civil Engineering
2020 – 2026
Skills
Appointment SettingCommunication SkillsLead GenerationCold CallingCustomer RetentionNegotiationCRM ToolsClient Relationship ManagSales SupportCustomer ServiceOutbound CallingData EntryProblem Solving
Languages
English (Professional working proficiency)
