Malaika Aamir
Manager and CSR
Lahore , Pakistan
#OpenToWork
About
Motivated professional with experience in customer support and sales. Skilled in handling customer queries, resolving issues, and building strong client relationships. Able to manage calls, emails, and chats efficiently while maintaining customer satisfaction. Quick learner who performs well in fast-paced environments.
Along with my professional experience in customer support and sales, I have a strong interest in writing and creative content. I am also an author, which reflects my passion for writing and expressing ideas. I enjoy creating engaging content and communicating ideas clearly, which helps me connect better with different audiences and adds value
to my professional skills.
Experience
Sales Manager
Yi Cai Yue Mai
Jan 2025 – Jan 2026
Sales Manager at Yi Cai Yue Mai, collaborating with a Chinese manufacturing team to drive client acquisition, deliver expert product consultations, and manage end-to-end order processes for beauty equipment. Skilled in cross-border communication, strategic negotiation, and ensuring timely delivery with high customer satisfaction, while also leading marketing initiatives, managing business operations, and contributing to consistent business growth and market expansion.
Strategic NegotiationMarketing Initiatives
Sales Specialist
Brightway Technologies
Jan 2024 – Jan 2025
Worked as a Sales Specialist, managing client communication and supporting sales processes. Built strong relationships with customers, contributed to business growth, and coordinated with internal teams to improve performance and achieve targets.
Sales ProcessesBusiness Administration
Customer Support Representative
Ibex
Jan 2023 – Jan 2024
Worked as a Customer Support Representative for the Walmart campaign, handling customer inquiries through calls, emails, and chat. Responsible for resolving complaints, guiding customers about products and orders, and ensuring high customer satisfaction. Maintained accurate records of interactions and worked efficiently in a fast-paced environment with strong communication skills.
Customer HandlingProblem Solving
Education
Punjab Group of Colleges
ICS · Physics
Chief’s law College
Undergraduate · LLB
2025
Kanzul Eman Academy
General Science · Biology
2021
Certifications
Human Right Protection Protector
Freeze
Oct 2025 – No expiry
Human Right Protection Volunteer
Brightway Technologies
May 2015 – No expiry
Skills
AdaptabilityTime ManagementBusiness AdministrationProblem SolvingAccount ManagementCustomer HandlingMs ExcelMs WordTeamworkCommunication Skills
Languages
English (Limited working proficiency)Urdu (Full professional proficiency)
