Malikana Ajayi

• Transformation Strategy & Execution: Carried out organizational change initiatives by aligning service- level goals with technical delivery for large-scale public sector transformations. Collaborated in a blended team with Newton Consulting Ltd for 12 months to drive large-scale organizational transformation, focusing on operational efficiency and sustainable service delivery improvements. • Organizational Design & Process Engineering: Conducted comprehensive As-Is/To-Be mapping and gap analyses to identify operational bottlenecks, driving the design of future-state workflows that increased efficiency across diverse departments. • Stakeholder & Change Management: Facilitated high-impact discovery workshops and visioning sessions with department heads and executive leadership to secure buy-in and ensure project transparency during complex transitions. • Strategic Data Analytics: Leveraged advanced data analysis to identify "failure demand" and behavioural trends, translating complex datasets into actionable, evidence-based insights and executive-level recommendations. • Adoption & Quality Assurance: Orchestrated User Acceptance Testing (UAT) and post-implementation reviews to resolve functional gaps, ensuring a seamless "go-live" and high user adoption for new digital systems. • Performance Measurement: Engineered interactive Excel dashboards to monitor Transformation KPIs, providing leadership with real-time visibility into the tangible impacts of organisational change.

• Project Delivery: Managed the end-to-end delivery of two high-priority projects: a bespoke CRM- integrated website and a mobile application for international trade, ensuring strict adherence to budget and deadlines. • Requirements Engineering: Elicited, analysed, and prioritised functional and non-functional requirements. Documented user stories and maintained a refined Product Backlog to ensure alignment with business goals. • Process Modelling: Developed comprehensive "As-Is" and "To-Be" process maps to identify operational improvements and streamline the user journey for digital platforms. • Agile Methodology: Championed Agile practices by supporting the Product Owner in roadmap evolution, defining Epics, and facilitating sprint ceremonies including estimation sessions using story points. • Solution Design & Wireframing: Led the UI/UX conceptualisation phase by creating high-fidelity wireframes in Axure, translating business needs into visual technical specifications. • Quality Assurance & Testing: Formulated robust test strategies and scripts. Coordinated and executed User Acceptance Testing (UAT) and functional testing to validate system integrity before deployment.

• Change Management: Directed a team through a customer service platform change process, resolving discrepancies with zero reputational impact. • Risk & Compliance: Managed strict audit controls and operational documentation to ensure regulatory compliance. • Documentation Management: Streamlined the processing and investigation of investment documents across multiple platforms to prevent financial loss. • Team Leadership: Led and supervised a team of seven, scheduling tasks and coaching staff on new scanning systems and document management. • Cross-Functional Collaboration: Partnered with multiple departments to resolve complex customer queries under tight deadlines. • Project Planning: Acted as Deputy Team Leader, overseeing project planning and daily operational delivery.

• Operations & Database Management: Maintained internal recruitment databases and coordinated university-wide administrative support for marketing and student recruitment initiatives. • Stakeholder Coordination: Acted as a primary liaison between faculties, finance, and international applicants to facilitate complex visa processing and documentation. • Event Management: Organized and executed large-scale events, including Open Day and International Student Welcome Week, enhancing student engagement and recruitment.

IIBA Entry Certificate in Business Analysis (ECBA)

IIBA