About
Detail-oriented BCA student with strong written and verbal communication skills, hands-on client-facing project experience, and a reliable remote work setup.
Comfortable managing queries end-to-end, resolving issues efficiently, and keeping accurate records.
Quick learner with solid computer literacy and a genuine drive to deliver a great customer experience in a fast-paced, work-from-home support role.
What I'm looking for
Customer Service Executive, Technical Support, Operations executive
Experience
Freelance Web Developer & Client Support
Arcane Academy
Dec 2025 – Mar 2026
Acted as sole point of contact for the client from requirements gathering through delivery, handling all queries and feedback via chat and email.
Resolved technical and content issues promptly across the project lifecycle, maintaining clear, professional communication throughout.
Kept organized records of requirements, revisions, and progress updates to ensure accurate tracking and timely delivery.
Independently planned, built, tested, and delivered a full Learning Management System, demonstrating ownership, reliability, and follow-through.
Client Support
Education
Caset College of Computer Science
Bachelor of Computer Applications
2023 – 2026
NIELIT
Diploma in Computer Applications
2024
S.P Higher Secondary School
2023
Certifications
Diploma in Computer Applications
NIELIT
Skills
Own LaptopStable InternetProfessionalismAdaptabilityData EntryMS OfficeTeam CollaborationTime ManagementAttention to DetailProblem-SolvingCustomer Communication
Languages
EnglishHindiUrdu
