Bilingual Customer Support Specialist and Virtual Assistant
Anzoategui, Venezuela
#OpenToWorkI am a bilingual customer support specialist and virtual assistant with experience providing customer service, administrative support, CRM management, and digital sales support. Most recently, I have worked at Compinche LLC and Prestige LLC, building my expertise since 2014. My work spans customer support via email, live chat, and phone, using CRM software to document interactions and manage client relationships. I have managed digital client accounts, supported customer engagement through messaging and content management, and assisted with digital sales and customer retention. I am proficient with Microsoft Office Suite and CRM software, and I focus on delivering exceptional customer experiences in remote environments.
I’m seeking a long-term remote opportunity where I can make a positive impact through exceptional customer support and administrative assistance. With over four years of experience supporting international clients, I’m passionate about building strong customer relationships, solving problems efficiently, and helping teams deliver outstanding service. I’m eager to join a company that values collaboration, continuous learning, and professional growth.
Compinche LLC
• Provide customer support via email, live chat, and phone. • Resolve customer inquiries efficiently while maintaining a positive customer experience. • Document customer interactions using CRM software. • Troubleshoot technical issues and escalate complex cases when needed. • Collaborate with team members to improve service quality. • Maintain accurate records and timely follow-
Prestige LLC
• Managed multiple digital client accounts. • Supported customer engagement through messaging and content management. • Increased client interaction through timely communication. • Assisted with digital sales and customer retent
English
