About
Strategic Problem-Solver | Data Validation & System Forensics
Technical Specialist with a background in electronics and practical expertise in high-volume billing forensics.
Experienced in working within a specialized task force during system migrations, identifying root causes for
complex financial discrepancies and system errors. Currently upskilling in Python (Intermediate) to automate data
validation. Seeking a non-customer-facing Technical Operations or Data Analysis role within a structured, global
environment to leverage problem-solving skills and a methodical approach to data integrity.
I have a background in electronics and practical expertise in high-volume billing forensics. I worked at EDF Energy as an Energy Advisor / Customer Service Representative, where I specialized in smart meter technology and developed stronger technical and analytical skills. Following this experience at EDF, I am now looking to secure a new role and continue working within this specific field.
Committed to continuous learning, I have completed a Junior Front-End Software Developer course using React and Vite, and I am continuing to study in this area. Additionally, I am currently upskilling my intermediate Python knowledge, focusing on object-oriented programming, logic, and automation.
What I'm looking for
Seeking a remote Junior Web Developer, Data, or Back-Office Admin role where I can combine technical problem-solving with code to optimize workflows.
Experience
Energy Advisor/Smart Meter Specialist/Technical Operational
Jan 2022 – Jan 2026
Data Forensics: Appointed to a specialist task force to perform in-depth data analysis of complex electricity and gas billing discrepancies, identifying root causes for negative charges and meter reading errors.
System Optimization: Utilized Kraken (billing and metering platform) to track, validate, and resolve technical issues, ensuring high data accuracy and efficient revenue management.
Technical Troubleshooting: Resolved complex smart meter system errors by analysing technical data flows and coordinating upgrades with field engineering teams.
Reporting: Translated technical findings into actionable insights for internal departments, reducing the need for manual intervention in billing cycles.
KrakenData Analysis
EDF ENERGY
Professional Experience
Jan 2014 – Dec 2021
Developed adaptable communication and problem-solving skills across various professional environments in the UK.
CommunicationProblem SolvingAdaptability
VARIOUS SECTORS
Digital Designer & Web Developer
Jan 2011 – Dec 2013
Managed end-to-end technical projects, focusing on system logic and user interface design.
Utilized Adobe Creative Suite and web technologies to deliver data-compliant digital assets.
Adobe Creative SuiteWeb TechnologiesUI Design
Freelance
Education
Castle School, Brighton
IELTS Academic
2012
School of Comics, Palermo
Illustrator/Comic Artist
2004 – 2007
I.P.S.I.A (PA), Italy
Technician of Electronic
1996 – 2001
Certifications
Software Developer Bootcamp Creative Process Digital
Creative Process Digital
Jun 2026 – No expiry
100 Days of Code: Python Bootcamp
Python Bootcamp/in progress
Customer Service Specialist
EDF
Jan 2022 – No expiry
Skills
ExcelExcellentBack-officeAdminData ValidationTroubleshootingDebuggingProblem solvingReact/vite front endPythonMicrosoft OfficeKraken
Languages
English (Full professional proficiency)Spanish (Elementary proficiency)Italian (Native or bilingual proficiency)
