Marcus Dowdell

Aspiring IT professional

Augusta, United States

#OpenToWork

About

I am an aspiring IT professional currently working as a Receiving Supervisor at Floor & Decor since December 2023. I have been building my work experience since 2017 across various customer service and supervisory roles, accumulating over six years of experience in retail and service industries. My work spans using RF scanner guns for inventory management, handling customer transactions, and supervising teams to optimize warehouse and service operations. I have experience with Microsoft Office and data entry, and I am certified in Google Cybersecurity and Comptia Security+, which supports my transition into IT roles.

What I'm looking for

I am looking for any and all entry-level IT positions such as Tier 1 tech support or field work

Experience

Floor & Decor

Receiving Supervisor

Floor & Decor

Dec 2023 – Present

● Efficiently compiled orders, replenished merchandise and transported product into customer vehicles. ● Recorded and organized incoming shipments of new products. ● Managed a small team to complete all warehouse related tasks as efficiently as possible

Inventory ManagementTeam SupervisionOrder Processing
Credit Union One of Oklahoma

Teller

Credit Union One of Oklahoma

Oct 2022 – Nov 2023

● Processed client transactions ● Accepted account maintenance requests ● Delivered exemplary customer service

Client TransactionsAccount MaintenanceCustomer Service

Shift Lead

Taco Bell Restaurant

Jun 2020 – Sep 2022

● Ensured team members were in their optimal positions for success ● Trained new employees on their roles as food service or customer service personnel ● Maintained food safety and provided excellent and consistent customer service

Team TrainingFood SafetyCustomer Service
Hobby Lobby

Order Puller

Hobby Lobby

May 2019 – May 2020

● Used RF scanner guns to accurately pull order quantities and prepare merchandise for shipment to stores ● Maintained a strong daily work pace in order to maximize team efforts ● Lifted packages and materials of up to 50 Ibs. without assistance

RF ScannerOrder FulfillmentWarehouse Operations
Lowe’s Home Improvement

Unload Associate

Lowe’s Home Improvement

Oct 2017 – May 2019

● Loaded and unloaded distribution center trucks by hand or with assistance from a forklift ● Stacked product varying in weight, size, and shape onto pallets

Forklift OperationLoading and UnloadingInventory Stacking

Education

Richmond County Technical Career Magnet School

Richmond County Technical Career Magnet School

Highschool Diploma

2013 – 2017

Certifications

Comptia Security+ Certificate

Comptia

Aug 2026 – No expiry

Google Cybersecurity Certificate

Google

Jul 2024 – No expiry

Skills

Comptia Security+Google CybersecurityData EntryMicrosoft OfficeCustomer Service

Languages

English (Native or bilingual proficiency)