Marcus Dowdell
Aspiring IT professional
Augusta, United States
#OpenToWork
About
I am an aspiring IT professional currently working as a Receiving Supervisor at Floor & Decor since December 2023. I have been building my work experience since 2017 across various customer service and supervisory roles, accumulating over six years of experience in retail and service industries.
My work spans using RF scanner guns for inventory management, handling customer transactions, and supervising teams to optimize warehouse and service operations. I have experience with Microsoft Office and data entry, and I am certified in Google Cybersecurity and Comptia Security+, which supports my transition into IT roles.
What I'm looking for
I am looking for any and all entry-level IT positions such as Tier 1 tech support or field work
Experience
Receiving Supervisor
Floor & Decor
Dec 2023 – Present
● Efficiently compiled orders, replenished merchandise and transported product into customer vehicles.
● Recorded and organized incoming shipments of new products.
● Managed a small team to complete all warehouse related tasks as efficiently as possible
Inventory ManagementTeam SupervisionOrder Processing
Teller
Credit Union One of Oklahoma
Oct 2022 – Nov 2023
● Processed client transactions
● Accepted account maintenance requests
● Delivered exemplary customer service
Client TransactionsAccount MaintenanceCustomer Service
Shift Lead
Taco Bell Restaurant
Jun 2020 – Sep 2022
● Ensured team members were in their optimal positions for success
● Trained new employees on their roles as food service or customer service personnel
● Maintained food safety and provided excellent and consistent customer service
Team TrainingFood SafetyCustomer Service
● Used RF scanner guns to accurately pull order quantities and prepare merchandise for shipment to stores
● Maintained a strong daily work pace in order to maximize team efforts
● Lifted packages and materials of up to 50 Ibs. without assistance
RF ScannerOrder FulfillmentWarehouse Operations
Unload Associate
Lowe’s Home Improvement
Oct 2017 – May 2019
● Loaded and unloaded distribution center trucks by hand or with assistance from a forklift
● Stacked product varying in weight, size, and shape onto pallets
Forklift OperationLoading and UnloadingInventory Stacking
Education
Richmond County Technical Career Magnet School
Highschool Diploma
2013 – 2017
Certifications
Comptia Security+ Certificate
Comptia
Aug 2026 – No expiry
Google Cybersecurity Certificate
Google
Jul 2024 – No expiry
Skills
Comptia Security+Google CybersecurityData EntryMicrosoft OfficeCustomer Service
Languages
English (Native or bilingual proficiency)