Certified Peer Support Specialist
Pearl, United States
#OpenToWorkAdaptable professional with experience in peer support, pharmacy coordination, emergency dispatch, and customer service. Skilled in client assessment, resource navigation, crisis response, and administrative support. Certified Peer Support Specialist and NCIC certified, with a proven ability to work independently and deliver compassionate, effective service across healthcare and retail environments. Authorized to work in the US for any employer
• Deliver peer support tailored to individual client needs, improving engagement and recovery outcomes • Facilitate access to local resources, helping clients acquire aid and support services • Maintain accurate weekly documentation by submitting detailed notes, ensuring compliance
Sincere Care LLC
• Coordinate with doctors and pharmacies to obtain and verify fax numbers, ensuring successful transmission of documents • Review medications and provide Selectric pharmacy information for efficient patient transfers • Operate independently with minimal supervision after training, demonstrating reliability and initiative
SelectQuote
• Answered 911 calls, assessed emergencies, and dispatched Police, Fire, EMS, or combinations to ensure rapid response • Handled administrative line for non-emergent calls, providing accurate information to police • Utilized NCIC certification (valid until 2022) to access and relay critical information • Organized and managed official documents for officers, supporting departmental efficiency
City of Kosciusko
• Provided excellent customer support and technical service, maintaining high customer satisfaction ratings • Achieved sales targets by promoting and selling protection plans to customers • Met or exceeded call and metric goals set by supervisor, demonstrating consistent performance
Sitel
• Conducted assessments for elderly and mentally disabled adults to determine optimal program placement
Claiborne County Senior Care
• Handled cash transactions accurately, ensuring efficient and error-free service • Created a welcoming environment for guests, enhancing customer satisfaction • Maintained cleanliness of the store, supporting a positive shopping experience • Stocked inventory and closed the store, contributing to smooth daily operations • Operated three or more stations, demonstrating versatility and adaptability
Cookout
• Handled cash transactions accurately, ensuring efficient service • Increased sales by effectively promoting menu items • Created a welcoming atmosphere for guests, improving customer satisfaction • Maintained store cleanliness and stocked inventory, supporting daily operations • Operated drive-thru and managed opening/closing duties, demonstrating reliability
Backyard Burgers
• Handled cash transactions and processed sales efficiently • Created a welcoming environment for guests, enhancing customer experience • Demonstrated product knowledge to assist customers with merchandise selection • Maintained store cleanliness and stocked inventory, supporting store operations • Helped set up displays, contributing to effective merchandising
Cracker Barrel
Kroger Stores
