CUSTOMER SERVICE AND CLIENT SUPPORT SPECIALIST | CRM & REMOTE SUPPORT
Bulacan, Philippines
#OpenToWorkI am a customer-focused professional with extensive experience in client support, CRM management, and remote customer service operations. Most recently, I have worked as a Senior Franchise Consultant at JC Premiere, with a career spanning from at least 2002 to the present. My work involves utilizing CRM tools and managing escalations to resolve customer inquiries and maintain high service standards. I have experience with inventory control, Microsoft Excel, Microsoft PowerPoint, and operations management, and I have delivered support in banking, retail, and franchise environments, handling customer and driver issues, sales strategies, and operational tasks.
I’m looking for a long-term remote opportunity with an international company in Customer Support, Customer Success, or Client Services, where I can use my communication and problem-solving skills and contribute to excellent
Offers ongoing support to franchisees, addressing operational, marketing, and financial challenges to ensure business success. Provides detailed product knowledge and sales strategies to help franchisees effectively market and sell JC Premiere products Sells JC Premiere products both wholesale and retail, ensuring optimal pricing strategies and promotional activities are followed.
JC Premiere
Delivered exceptional customer support via telephone for Westpac Bank clients, addressing inquiries on banking programs, account rules, regulations, and transaction details Handled high-volume inbound calls in a fast-paced environment, maintaining professionalism while resolving issues and de-escalating complaints effectively Ensured compliance with banking policies and procedures during every interaction, prioritizing data accuracy, privacy, and customer satisfaction
Macau Catering Services
Assisted customers with insurance-related inquiries, requests, eligibility/account information, and service concerns. Followed HIPAA privacy and confidentiality requirements when handling protected health information (PHI) and customer account details. Accurately documented customer interactions, requests, and account updates while maintaining confidentiality and data accuracy. Coordinated with WellPoint pharmacies, doctors, and pharmacists to address customer inquiries, verify information.
IBM Daksh
Oversaw daily operations across multiple store branches in Manila, ensuring consistent high-quality customer service and swift resolution of operational issues Acted as central point of coordination between suppliers, logistics partners, and store teams, troubleshooting delays and ensuring smooth delivery of goods to meet customer expectations Analyzed sales and performance reports, identified areas for improvement in customer experience, and implemented corrective actions to achieve or exceed service and sales targets
Bluer than blue Joint Ventures
Trained, mentored and evaluated performance of cashiers, sales associates and stockmen. Effectively administered the entire day-to-day operations of the store. Coordinated inventory control, receiving and delivery feedback. Planned with other store supervisors to ensure merchandise changes are parallel with sales figures
CW Home Depot
Delivered high-quality meal service preparation for airline passengers, carefully selecting and arranging items according to individual customer requirements and special requests Ensured accurate fulfillment of customer orders by strictly following airline cycle menus (including main courses, desserts, and fruits), meeting diverse passenger needs and airline specifications Maintained strict adherence to customer safety and quality standards, including food safety protocols, hygiene regulations, and proper handling/storage to prevent issues and ensure passenger satisfaction
APAC Customer Services
Managed daily operations, ensuring smooth retail activities and excellent customer service. Supervised front-line staff, including cashiers and service crew, focusing on team performance, sales targets, and customer satisfaction. Coordinated closely with the central manufacturing facility for timely delivery of baked products and ensured stock availability based on forecasted demand. Monitored inventory levels, handled stock rotation, and ensured proper storage to maintain product quality and freshness.
MFG Manille (Marithe Francois Girbaud)
Bachelor of Arts · Broadcast Communication
