About
I am a Short-Term Rental (STR) Operations & Quality Assurance Specialist with over 8 years of experience optimizing property listings, managing multi-platform channel synchronizations, and delivering guest services. Most recently, I have worked as an Airbnb Co-Host & Guest Experience Specialist managing complex logistics and guest support while maintaining high standards for property management.
My work spans dynamic pricing tools like PriceLabs and Wheelhouse, OTA channel management using Hospitable and Lodgify, and turnover logistics automation with TURNO and Breezeway. I have handled high-volume technical troubleshooting and customer dispute resolution using enterprise CRM systems such as Zendesk and Salesforce, ensuring smooth operations and excellent guest experiences.
What I'm looking for
I am looking for full-time or long-term consultant roles in Short-Term Rental (STR) Guest Operations, Revenue Management, or Digital Marketing. I specialize in scaling property portfolios by optimizing OTA listings (Airbnb/Booking.com), managing dynamic pricing systems (PriceLabs), and engineering remote guest experience machines that protect Superhost metrics. I thrive in high-ownership environments that value precise SOP compliance, data-driven revenue growth, and flawless guest journeys.
Experience
Airbnb Co-Host & Guest Experience Specialist
Independent / Remote (Direct Client)
Jan 2025 – Present
● Channel Management & Integration: Leverage Hospitable and Lodgify to centralize multi-platform communications, manage listing availability, and completely eliminate double-bookings across diverse OTA networks.
● Turnover Logistics Automation: Oversee end-to-end short-term rental logistics, managing automated turnover schedules, custom smart lock integrations, and property readiness tracking through TURNO and Breezeway.
● Listing Optimization & Revenue Strategy: Conduct routine QA reviews on property listings, updating policy constraints, amenities, and listing health scores while executing dynamic pricing via PriceLabs to maximize occupancy revenue.
● Guest Support & Journey Management: Deliver 24/7 client-facing guest support from initial inquiry through check-out, seamlessly handling complex property claims, resolution center disputes, and refunds to protect Airbnb "Superhost" status.
HospitableTURNOPriceLabs
Telesales / Cold Calling Specialist
Greylock Resources (Remote)
Jan 2016 – Mar 2025
● Lead Acquisition: Conducted high-volume outbound cold calls to pre-qualify targeted leads for financial and life insurance services, confidently handling complex objections to build customer interest.
● Pipeline Management: Successfully transferred qualified clients to licensed advisors while consistently meeting and exceeding daily operational sales targets and conversion KPIs.
Lead AcquisitionCold CallingPipeline Management
Customer Support Representative (Airbnb / Travel Account)
TELUS International Philippines (BPO)
Jan 2018 – Jan 2024
● High-Volume Dispute Resolution: Managed fast-paced inbound/outbound guest and host interactions via phone, email, and chat regarding critical bookings, emergency cancellations, and complex property adjustments.
● Host Consultation & QA: Assisted global platform hosts in optimizing profiles, troubleshooting technical listing health issues, and navigating high-stakes property inventory and payout disputes.
● Policy Enforcement: Upheld strict platform policy guidelines, directly auditing and processing damage claims and safety refunds while actively guiding host accounts to achieve and protect their Superhost metrics.
Dispute ResolutionListing OptimizationPolicy Enforcement
Technical Support Representative
Microsoft (BPO)
Dec 2016 – Jan 2018
● Technical Troubleshooting: Provided technical software diagnosis and hardware troubleshooting for core Microsoft applications, systematically guiding enterprise users through multi-tiered resolutions.
● CRM Data Integrity: Handled high-volume user inquiries with patience and clarity, meticulously documenting active support cases within enterprise CRM systems to update shared knowledge bases.
Technical TroubleshootingCRM SystemsMicrosoft Applications
Skills
LodgifyHospitablePriceLabsBooking.comAirbnb HostingOTA OptimizationShort-Term Rental ManagemProperty management
Languages
English (Full professional proficiency)
