Mark Berkey

• Designed and developed 1,000+ custom responsive websites using WordPress, Shopify, Wix, HTML5, CSS3, and JavaScript for individual, team, and corporate clients. • Supported 1,200+ financial professionals and organizations across the United States and Canada, translating business requirements into customized digital experiences. • Delivered approximately 100–120 small website projects annually, along with 2–3 large-scale corporate website projects each year. • Coordinated ongoing website maintenance and updates for approximately 80–90 websites per month, ensuring continued functionality, content accuracy, and client support. • Managed website projects through requirements gathering, planning, design, front-end development, testing, accessibility, and delivery. • Developed websites with WCAG 2.2 AA accessibility standards as a core consideration throughout the design and development process. • Managed projects with budgets up to $25,000, consistently delivering projects on schedule and within approved budgets. • Worked directly with stakeholders and clients to identify business objectives, gather requirements, define scope, and translate business needs into effective website solutions. • Supported major financial-services projects and clients associated with Wells Fargo, Merrill Lynch, Morgan Stanley, CIBC, TD, Raymond James, and Steward Partners. • Contributed to large-scale web projects including the TD Advisor Locator and Steward Partners websites. • Created website layouts, graphics, and supporting visual assets using Adobe Creative Suite and Canva. • Applied responsive design and mobile-first principles to create websites optimized for desktop, tablet, and mobile users. • Coordinated work across a distributed team consisting of 4 customer service representatives, 2 developers, and 3 support team members in India. • Mentored approximately 10–15 team members in front-end development, web design, accessibility, client service, and development best practices. • Served as a liaison between business stakeholders, clients, designers, developers, and support teams to keep projects aligned with requirements and delivery schedules.

BROADRIDGE ADVISOR SOLUTIONS

• Consulted with local businesses regarding customer service, relationship management, research, and operational improvement. • Analyzed client needs and developed practical recommendations addressing business and customer-service challenges. • Conducted research and communicated findings and recommendations to diverse stakeholders. • Developed strong client relationships through effective communication, problem-solving, and follow-through.

SPHERION PROFESSIONAL SERVICES

• Provided mathematics instruction to students in grades 3–12 and adults preparing for GED examinations. • Developed individualized lesson plans based on student needs, skill levels, and learning objectives. • Adapted instructional approaches for diverse audiences and learning levels. • Built strong relationships with students and clients through communication, problem-solving, and individualized support.

FORT WAYNE URBAN LEAGUE

• Delivered hands-on K–12 science instruction and educational programming for diverse audiences. • Developed instructional materials and lesson plans aligned with Indiana Core 40 requirements. • Trained new teachers and supported consistency across educational programs. • Led public science demonstrations and presentations for audiences of up to 250 people. • Managed summer and winter educational camps serving K–12 students. • Translated complex technical concepts into clear, accessible information for students, educators, and general audiences.

SCIENCE CENTRAL