About
I am a results-driven IT professional with 18 years of diverse experience across system administration, cloud computing, cybersecurity, IT infrastructure, project management, and people management. Proven track record of leading IT operations, implementing secure and scalable technology solutions, managing complex infrastructure projects, and developing high-performing teams.
What I'm looking for
I am looking for a remote freelance/contract-based or full-time/part-time position anywhere in the world, focusing on Information Technology and innovation.
Experience
Windows Support Manager, MSP
ScalableOS
Oct 2023 – Present
• Serves as Windows Support Manager for our client Agio Inc (now
acquired by Netrio), supporting Point72 (one of the top hedge funds in
the US) with the same position
• Manages the whole Windows Support (L2/3) team, including scheduling,
training/mentoring, and provides analytical and organizational expertise
• POC for escalated and outage cases
• Creates technical documentation for the whole team and client
People ManagementInfrastructure ManagementLeadershipProject Managementscripting and automation
Senior Executive - SARD IT Transformational
Datamatics Inc
Jan 2022 – May 2024
• Served as SARD (South Asia Regional Department) IT Manager to ADB
(Asian Development Bank) client providing IT and coordination support,
including support to C-levels
• Managed and collaborated with IT teams from 6 South Asian countries
• Infra management (particular to servers, data, applications,
virtualization, etc)
• Developed and enhanced localized systems, IT security policies, technical
documentation, and other relevant IT Standards, and provided
O365/cloud and other applications support
Project ManagementTechnical WritingPeople ManagementAutomationCustomer Service
Manager 1 / Sr. Sustainment Engineer/Sr. Systems Admin
TTEC Inc
Jul 2018 – Jan 2022
• Indirect management of people, mentoring/knowledge transfer to Level
1-3 support teams
• Provided Level 3/4 technical/infra support (escalation point for technical
issues/concerns, and any other Microsoft products)
• Infra management (half operations half engineering tasks/projects)
Project ManagementPeople ManagementInfrastructure ManagementScripting
Project Manager/Sr. Systems Admin (SME)
PCM BPO LLC
Feb 2018 – Jun 2018
• Provided Level 2/3 technical support (escalation POC for technical
issues/concerns especially for MS Exchange Servers)
• Managed company projects/engineering tasks
• Revised some of the company’s technical documentation, provided KT
sessions for L2/3 support
Technical WritingProject ManagementInfrastructure ManagementCustomer ServiceScripting
OIC/IT Lead/Sr. Microsoft Exchange Technical Support Engineer
Litera Corp
Sep 2016 – May 2018
• Provided pre and post technical demo of company’s
server-based and desktop products to clients
• Evaluated clients' environment, provided feasible
infra solutions tied to business needs and/or
company growth, defined project deliverables,
resources and project implementation
• Provided technical support to 200+ clients
• Managed Litera PH’s network (connection, internet
security, etc)
Customer ServiceInfrastructure ManagementScriptingTechnical WritingPeople Management
Senior Technical Support Engineer/Exchange Engineer
WeServ Systems International Inc
Mar 2015 – Sep 2016
• Provided support/assistance to 7 LOBs/clients
(including company branches)
• Acted as resource person for KT (Knowledge
Transfer) sessions for the team
• Created technical documentation
Customer ServiceInfrastructure ManagementLeadershipProject ManagementTechnical Writing
Systems Administrator/NSAS (Specialist II) / Corporate Programmer
NGCP
Jul 2010 – Mar 2015
• Handled/managed company’s infra projects,
enhancement, and upgrade
Project ManagementInfrastructure ManagementScriptingTechnical Writing
IT Specialist – Jr. Analyst/Programmer
FEU-NRMF
Jan 2008 – Jun 2010
• Proposed, developed, enhanced, and maintained
hospital and university’s information systems
Project ManagementInfrastructure ManagementSystem DevelopmentCustomer ServiceAutomation and Scripting
Education
Polytechnic University of the Philippines
Bachelor’s degree · IT
2009
Certifications
Microsoft Certified Professional
Microsoft
Apr 2012 – No expiry
Microsoft Certified Technology Specialist
Microsoft
Jul 2011 – No expiry
Skills
Web/System DevelopmentAdaptabilityCritical ThinkingScripting and AutomationTechnical WritingCustomer ServiceProject ManagementLeadershipinfrastructure managementpeople management
Languages
TagalogEnglishSpanish
