Widely Experienced
Asheboro, United States
#OpenToWorkReliable and hardworking professional with experience in warehouse operations and customer service. Able to work independently or as part of a team, demonstrating stamina, focus, and a positive attitude. Seeking opportunities to contribute effectively in a dynamic work environment.
Interesting and challenging work that will allow me to learn more skills as well as use my experience and knowledge to accomplish tasks.
FedEx
• Duties included removing very large bags and crates of mail from incoming conveyor belts. • Scanning and Sorting thousands of packages to be delivered onto trucks in a speedy fashion. • Use of teamwork to accomplish this in record time.
Duke Hospital
• Provided technical support to Duke Health employees across multiple departments during a period of extensive restructuring. • Guided staff—from janitorial teams to medical professionals—in using new or unfamiliar tools and applications. • Delivered clear, empathetic customer service while managing high-volume incoming requests. Key Contributions • Diagnosed IT incidents and assessed their impact to ensure timely resolution. • Maintained continuous communication with management, IT support teams, and affected users during both major outages and individual critical issues. • Determined and executed the most effective methods for broadcasting changes, outages, and service disruptions. Core Responsibilities & Skills • Delivered technical assistance via Tivoli remote support and on-site troubleshooting. • Managed customer accounts and resolved a wide range of desktop and software issues. • Provided procedural and technical guidance to Duke IT staff and remote users, including after-hours support. • Conducted follow-up to confirm that users could successfully complete job tasks after issue resolution. More than 12 years in IT customer service and support 1998-2010
Mecklenburg County
• Maintained detailed records of client progress and treatment plans. • Developed individualized treatment plans to meet diverse client needs. • Coached youth on managing emotions and recognizing early warning signs of distress. • Implemented therapeutic approaches such as cognitive-behavioral techniques. • Led individual and group counseling sessions. • Provided educational support, assisting students with academics and problem-solving skills. • Partnered with psychiatrists, social workers, and physicians to deliver coordinated care. • Fostered a safe, supportive environment that encouraged learning and rehabilitation. • Monitored daily activities and responded
Bachelor of Arts in Social Work · Social Work
Social Work
University of Michigan
