About
I am a detail-oriented and certified professional with extensive experience in administrative support, data management, and customer service. Most recently, I have been working as an Executive Assistant at Jett Media Entertainment since 2022, building on my experience since 2015.
My work spans managing complex database systems and spreadsheets using Microsoft Excel and Google Sheets, ensuring data accuracy and privacy compliance in HIPAA-regulated environments. I have handled billing inquiries, invoicing, and vendor communications, and I am proficient in medical coding standards including ICD-10-CM, CPT, and HCPCS. I have also applied psychological research methodologies to data management and client relations.
Experience
Executive Assistant
Jett Media Entertainment
Mar 2022 – Present
Administered complex database systems and spreadsheets utilizing Microsoft Excel and Google Sheets, ensuring 100% accuracy in high-volume data entry and record maintenance.
Managed and safeguarded sensitive documentation with strict adherence to organizational protocols, mirroring the data privacy standards required in a HIPAA-regulated environment.
Oversaw accounts, invoicing, and vendor communications, ensuring timely resolution of billing inquiries and documentation accuracy.
Instituted and refined organized filing systems for electronic and physical records, significantly improving document retrieval times and operational efficiency.
Served as the primary point of contact for internal staff and external clients, managing complex scheduling and interdepartmental communications with professional precision.
Microsoft ExcelGoogle SheetsHIPAA Compliance
Various Customer Service Roles During Pursuit of Higher Education
Freelance & Academic Studies
May 2016 – Mar 2022
Directed high-volume delivery logistics and technical transcription projects, maintaining elite service ratings through strict adherence to formatting guidelines and time management.
Successfully maintained a full-time academic schedule while managing multiple professional roles, demonstrating a strong work ethic and the ability to prioritize tasks under pressure.
De-escalated complex service issues through active listening and personalized problem-solving, consistently ensuring positive outcomes and maintaining high levels of client satisfaction across multiple platforms.
Logistics ManagementTechnical TranscriptionCustomer Service
Managed daily bank deposits and security protocols, ensuring total accuracy in financial reporting and store opening/closing procedures.
Mentored staff on revenue targets and managed equipment maintenance, adhering to strict health safety standards and precise measurement protocols.
Upheld strict adherence to health department standards and internal safety protocols through regular equipment inspections and quality control audits.
Financial ReportingEquipment MaintenanceHealth Safety Standards
Education
University of South Florida
Bachelor's Degree · Psychology
2025
Certifications
Certified Professional Coder
American Academy of Professional Coders
Sep 2026 – No expiry
Certified Professional Biller
American Academy of Professional Coders
Skills
Google SheetsMicrosoft ExcelVirtual CollaborationData IntegrityHIPAA ComplianceEMR/PM SoftwareClaim AdjudicationInsurance VerificationClaims ProcessingRevenue Cycle ManagementMedical Coding
