About
I am a SaaS Implementation & Solution Consultant with over 6 years of experience in enterprise onboarding within complex B2B environments. Most recently, I have worked at Alpha Online GmbH as a Customer Success & Onboarding Manager since February 2022, guiding customers from initial implementation through to sustainable product adoption.
My work involves translating business requirements into practical and scalable solutions, acting as the interface between customers, product, and engineering teams. I have hands-on experience with tools like Jira, Confluence, G-Suite, Office365, Slack, and Salesforce, and have delivered training and rollout management for automotive software and OEM key accounts such as BMW AG and Mercedes-Benz AG.
What I'm looking for
Senior remote role in Customer Success or SaaS Implementation, ideally with enterprise B2B clients.
Open to DACH-focused roles as well as international teams.
Experience
Customer Success & Onboarding Manager
Alpha Online GmbH
Jan 2020 – Aug 2026
Onboarding & Training: First post-sales contact for new clients; kickoff meetings, software demos, and user training for all experience levels.
Rollout & Customer Success: Managing rollouts and pilot projects; re-onboarding; process consulting; preparation of training and presentation materials.
Integration & Key Accounts: Implementation of the CarOnSale interface and support for OEM key accounts (e.g. BMW AG).
Projects: Participation in management-driven initiatives (e.g. AI projects for damage recognition); daily work with Jira, Confluence, G-Suite, and Office365, Slack & Salesforce.
SaaSTrainingOnboardingCustomer SuccessImplementation
Project & Production Management – Freelancer
Various Clients
Jul 2011 – Jan 2020
[Excerpt]
- Miele “Generation 7000” product launch | Production management, assembly/disassembly supervision, technical support
- JBL “Gamescom 2019” | Production management, artist support, logistics
- Google projects: “Digital Workshop”, “Digital Workshop on Campus”, “Zukunftswerkstatt” | Production & technical support
- Huawei (Mate 10, P20, Mate 20, P30 series) | Event setup, teardown, B2B consulting, promotion tour support
Production ManagementTechnical SupportB2BTraining
Skills
Customer EnablementProcess OptimizationRequirements AnalysisSolution ConsultingEnterprise OnboardingConfluenceJIRAB2B EnterpriseStakeholder ManagementOEMAutomotiveCRMKey Account ManagementChange ManagementCustomer OnboardingSaaS Implementation
Languages
German (Native or bilingual proficiency)English (Professional working proficiency)
