Data Analyst
Stratacent
• Designed and developed interactive Power BI dashboards for the Moody’s Rating Application Support Team, giving stakeholders real-time visibility into support operations and reducing manual status-reporting time by 20%. • Delivered KPI-driven reports tracking issue volume by location, severity, resolution status, average resolution time, and SLA compliance – surfacing SLA breach risks 2 days earlier on average and supporting weekly leadership reviews. • Partnered with cross-functional teams on the TransUnion Call Monitoring Decoupling project, translating business requirements into SQL development and database testing strategies. • Performed System Integration Testing (SIT), Unit Testing, and manual SQL data validation using SSMS 22, identifying and resolving data-accuracy defects prior to release.