Mei Ling C
IT PROFESSIONAL
Penang, Malaysia
#OpenToWork
About
Experienced IT Service Management (ITSM) professional with over 15 years of expertise in ITIL-based Change Management, Service Delivery, Governance, and ServiceNow across multinational organizations in the energy, banking, and technology industries. Recognized for leading CAB governance, driving process improvements, strengthening compliance, and delivering reliable IT services aligned with business objectives. Certified in ITIL Foundation and Lean Six Sigma Green Belt. Currently based in Penang, Malaysia, immediately available, and actively seeking opportunities in IT Change Management, ITSM, Service Delivery, Governance, or Continuous Improvement. Open to hybrid or fully remote arrangements for roles outside Penang.
What I'm looking for
IT Change Manager,
Senior Change Manager,
IT Service Management (ITSM) Analyst,
IT Service Delivery Manager,
IT Governance Specialist,
Service Management Lead,
Change & Release Manager,
ITIL Process Manager,
Continuous Improvement Analyst,
ServiceNow Process Analyst,
Experience
Enterprise Solution Specialist III
JABIL Global Business Center
Nov 2025 – Feb 2026
Develop and deliver enterprise-wide communications, translating complex SAP/IT topics into clear, user-friendly content Support OCM initiatives through stakeholder messaging, readiness materials, and engagement planning Manage content across SharePoint, Teams, and Sway while tracking engagement to refine communication strategies Coordinate with SAP vendors to ensure quality delivery, SLA adherence, and effective collaboration throughout project execution Partner with technical and functional teams to manage deployment timelines and resolve change-related issues
SAPSharePointOCM
IT Project Support Analyst
PETRONAS Digital Sdn. Bhd (The eCEOS Sdn. Bhd)
Jan 2024 – Aug 2025
Assess change impact, integrate activities, track progress, update methodology, and promote change culture Support project planning, execution, and tracking while ensuring data accuracy through analysis and reporting Help identify risks, track issues, and assist in mitigation strategies to keep projects on course Assist in system implementation, testing, and troubleshooting while maintaining documentation
Change ManagementProject PlanningSystem Testing
Senior Change Manager
Standard Chartered Global Business Center
Oct 2021 – Aug 2023
Led domain Change Advisory Board CAB meetings, ensuring thorough review of risk assessment and change plans Achieved 100% adoption of IT Change Management process across all domains Successfully managed the New ServiceNow project, conducting workshops and streamlining reporting
Change Advisory BoardRisk AssessmentServiceNowITIL Change
Service Management Associate Manager
Accenture Technology Solutions Sdn Bhd
Jul 2021 – Sep 2021
Identified and resolved operational/process issues, ensuring service levels met SLAs and KPIs Collaborated with stakeholders to address action points from ITSM team meetings
ITSMSLA ManagementProcess Improvement
Data Management/Science Specialist
BP Business Service Centre Asia Sdn Bhd
Jan 2013 – Dec 2020
Supported the modernization of IT vision and accomplished a successful Office365 implementation Collaborated with the SDM to oversee end-to-end service delivery, ensuring that all solutions and components operate effectively
Data ManagementData AnalysisData StrategyOffice365Service DeliveryIT ModernizationChange ManagementQuality AssuranceService Improvement
ECM Change Release Co-coordinator
T-Systems Malaysia Sdn Bhd
Jan 2010 – Dec 2013
Organized and facilitated CAB meetings, ensuring effective change management Maintained service quality through ITIL standards
CAB MeetingsChange ManagementITIL
Middleware Enterprise Content Management
SHELL Information Technology International
Jan 2007 – Dec 2010
Ensured 100% uptime for critical systems and proactively addressed potential issues Participated in root cause analysis and prevention of repeating problems
MiddlewareRoot Cause AnalysisSystem Uptime
Enterprise Technical Support Specialist
DELL Asia-Pacific Customer Care Center
Jan 2003 – Dec 2007
Experienced in 1st/2nd level troubleshooting & resolution for DELL Enterprise products Driving First Call Resolution & coaching teams for customer satisfaction
Technical SupportTroubleshootingCustomer Satisfaction
Education
SEGI College, Penang
Bachelor of Science · Computing
2005 – 2006
Skills
Configuration ManagementCybersecurity AwarenessData ManagementKnowledge ManagementITIL StandardsServiceNowPower BIProcess ImprovementIncident ManagementService DeliveryGovernance ComplianceSLA ManagementIT OperationsIncident ManagementIT Change ManagementData Analysis Power BI
Languages
English (Professional working proficiency)
