Healthcare Administrative & Operations Specialist | Medical Records | Insurance Verification | EHR/EMR | English/Spanish
New York, United States
#OpenToWorkBilingual English/Spanish Healthcare Administrative & Operations Specialist with extensive experience supporting patients, healthcare teams, and clinical operations across hospital and laboratory environments. Experienced in patient scheduling, insurance verification, authorization support, medical records, patient intake, clinical documentation, and EHR/EMR systems including IDX and eClinicalWorks. My background includes supporting multiple medical specialties, coordinating administrative workflows, maintaining confidential patient information, and assisting patients in fast-paced healthcare environments. I also bring experience with Microsoft Office, Google Workspace, appointment scheduling systems, insurance portals, and healthcare administrative processes. I am currently seeking fully remote opportunities with healthcare organizations, medical practices, health-tech companies, RCM organizations, and healthcare service providers. I am particularly interested in healthcare operations, medical records, insurance verification, eligibility, prior authorization, referral coordination, medical billing, provider enrollment, telehealth operations, and healthcare technology support. Bilingual in English and Spanish, with a strong focus on accuracy, organization, patient communication, documentation, confidentiality, and dependable administrative support.
Healthcare Administrative Specialist, Healthcare Operations Specialist, Medical Records Specialist, Insurance Verification Specialist, Eligibility Specialist, Prior Authorization Specialist, Referral Coordinator, Medical Billing Specialist, Revenue Cycle Specialist, Credentialing Specialist, Provider Enrollment Specialist, Telehealth Operations Coordinator, Healthcare Virtual Assistant, Healthcare Support Specialist, Healthcare SaaS Support Specialist
Independently manage approximately 10 client appointments weekly, including scheduling, confirmations, cancellations, and rescheduling. Maintain digital client records and appointment information, coordinate communication by phone and text, process client payments, and handle daily administrative follow-up using Google Calendar.
Independent
Built and maintained an independent client base by delivering personalized, client-focused massage therapy services. Managed appointment scheduling, client communication, service coordination, and follow-up to create a smooth client experience. Organized confidential client information and day-to-day business operations while maintaining accurate scheduling and service records.
Self-Employed
Processed an estimated 20–40 patient specimens per shift while maintaining accurate labeling and laboratory procedures. Supported urinalysis and drug screening workflows, contributing to timely specimen processing in a fast-paced hospital environment. Assisted approximately 20–30 patients per day, contributing to efficient patient intake, testing, procedures, and overall patient flow. Gained cross-specialty experience supporting OB/GYN, GYN Oncology, Family Medicine, and Orthopaedics in a hospital setting. Strengthened administrative efficiency by managing scheduling, authorizations, medical records, and clinical documentation using IDX and eClinicalWorks. Improved communication and accessibility for Spanish-speaking patients by providing bilingual English/Spanish support.
St. Francis Hospital
Performed an estimated 30–50 venipuncture and capillary draws per shift in a high-volume laboratory setting. Verified patient insurance information and reviewed laboratory work orders to help ensure accurate testing and appropriate specimen processing. Assisted with patient intake, vital signs, and clinical procedures for approximately 15–25 patients per shift. Prepared and processed patient specimens while following laboratory quality, identification, and safety protocols.
Quest Diagnostics
Assisted approximately 20–30 patients per day, contributing to efficient patient intake, testing, procedures, and overall patient flow. Gained cross-specialty experience supporting OB/GYN, GYN Oncology, Family Medicine, and Orthopaedics in a hospital setting. Strengthened administrative efficiency by managing scheduling, authorizations, medical records, and clinical documentation using IDX and eClinicalWorks. Improved communication and accessibility for Spanish-speaking patients by providing bilingual English/Spanish support.
Howard University Hospital
Associate of Occupational Studies · Massage Therapy
Certificate · Medical Assistant
JCHB
Children's Hospital of Philadelphia
Cambridge Open Academy
BVN
Accountable (Online)
AHEC
Accountable
