Morgan Bond

• Conduct outreach and relationship-based recruitment to identify and refer qualified surrogate candidates, guiding prospective individuals through complex eligibility and screening processes. • Support candidates navigating a deeply personal, high-stakes decision with empathy, accurate information, and consistent follow-through. • Coordinate communication across multiple parties — medical teams, legal professionals, and agency staff — ensuring every stakeholder remains informed and aligned. • Hold space for vulnerable, emotional conversations while maintaining professionalism and clear boundaries throughout the process.

• Accurately transcribed audio recordings at a sustained pace of 58 WPM, meeting strict quality and turnaround standards over 5+ years in a self-managed remote capacity. • Demonstrated consistent attention to detail, independent work discipline, and reliable performance without direct supervision across thousands of recorded sessions.

• Maintained a 98%+ performance rating handling high-volume inbound calls for two U.S. government agency clients in a fully remote environment. • Communicated complex, compliance-regulated information clearly and compassionately to callers from diverse backgrounds and varying levels of familiarity with the process. • Completed accurate real-time data entry, call documentation, and follow-up tasks across multiple digital platforms simultaneously, including Salesforce and Zendesk for case tracking and client records. • Consistently met weekly call and resolution goals, demonstrating reliability and accountability without direct supervision. • Routed callers to appropriate departments and resources, ensuring every interaction ended with clarity and a defined next step.

• Conducted detailed health and wellness intakes for each client, identifying needs and making personalized recommendations aligned with their goals. • Sustained a 96% client retention rate through relationship-building, timely follow-up, and a service standard centered on client outcomes. • Managed scheduling, rescheduling, and client concerns with warmth and professionalism across both clinical and private practice settings.

• Guided clients through one of the most significant transitions of their lives — providing education, emotional support, and clear information from first contact through postpartum care. • Conducted thorough intake consultations to understand each client's needs, concerns, and goals, then built trust through consistent, compassionate communication. • Built a loyal client base through genuine investment in client outcomes, proactive follow-up, and culturally competent care. • Navigated sensitive, emotionally complex conversations with composure — supporting clients through fertility challenges, pregnancy loss, and major life decisions.

TEFL Certification

Remote English Language Instruction

Florida Birth Doula Training & Certification

DONA International