Melanie Afoh

- Designed and maintained petty cash book for daily small transactions, establishing clear documentation and approval controls that eliminated cash discrepancies - Prepared year-end income statements and balance sheets, ensuring accurate classification of transactions and timely delivery of financial reports for management decision making - Performed monthly bank reconciliations, identified and resolved discrepancies between bank statements and company records to maintain accurate cash balances[Dates] Managed bookkeeping for small businesses including petty cash control, monthly bank reconciliations, and year-end income statement preparation. Improved accuracy and reduced month-end closing time through organized records and reconciliation

• Handled online customer inquiries and orders, confirming details and ensuring accurate processing. • Communicated with customers to confirm orders, address concerns, and successfully close sales. • Managed customer interactions from inquiry to order confirmation, ensuring high customer satisfaction. • Verified order information, followed up with clients, and ensured timely completion of transactions. • Maintained prompt response times and built positive relationships with customers, encouraging repeat business.

Collect payment of goods, keep record of accounts receivable and account payable, record of workers sheet

Collect payment of goods, count stock and restock the shelves in case of shortages Reconcile cash per day to ensure accuracy Manager cashiers and trained staff on proper cash management and customer service protocols

Provided exceptional customer service by promptly addressing customer inquiries and resolving complaints to ensure satisfaction Assisted customers in creating accounts and provided a detailed informations concerning the organization.

Manage Daily Cash withdrawal and deposits and perform Daily Cash reconciliation to ensure accuracy Provided excellent customer service by addressing and resolving payment related inquiries Collaborated with accounting department to ensure correct financial recording of cash transactions Maintained compliance with company policies and security precautions to prevent theft and fraud Monitor and control cash inflow and cash outflow to maintain accurate financial records

Analysis, preparation and presentation of financial statements Conducted monthly bank reconciliations and resolve discrepancies to maintain accurate financial records Maintained and updated the general ledger ensuring accurate recording of financial transactions Assisted in the preparation and monitoring of budgets